Housekeeping Supervisor

5 months ago


Birmingham, United Kingdom Achieve Hospitality Full time

We're seeking a Housekeeping Supervisor to join our clients fantastic Housekeeping Team, adding a dynamic and positive presence. You'll lead and inspire the team, with warmth and amiability for both colleagues and guests. Upholding the paramount guest journey, you'll consistently deliver exceptional experiences, maintaining exceptional standards.

**Responsibilities are but not limited to**:

- Lead the team with confidence and positivity, setting an example through dynamic leadership.
- Assist management in organizing and overseeing housekeeping activities, ensuring efficiency and stellar guest satisfaction.
- Proficient in PMS Systems such as Opera, Microsoft Office, Word, and Excel.
- Delegate tasks effectively for smooth daily operations and conduct daily briefings.
- Take ownership of departmental areas, including stock rooms and linen supplies.
- Provide regular constructive feedback and hands-on advice to enhance team efficiency and standards.
- Conduct detailed standards tests and provide feedback to housekeeping staff.
- Conduct coffee chats, return-to-work interviews, and training matrix reviews competently.
- Foster a communicative relationship with the Front of House team.
- Promptly report and address maintenance issues.
- Conduct property inspections to maintain impeccable cleanliness standards.
- Monitor chemical supplies and stock levels.
- Supervise linen porters to ensure adequate clean linen stock and cleanliness in guest areas.
- Maintain cleanliness in public spaces and back-of-house staff areas.
- Assist management in training, evaluating, and motivating employees.
- Act as a liaison between management and team members, promoting effective communication and teamwork.
- Ensure compliance with health and safety regulations.
- Be flexible to assist in any role within the housekeeping team as needed.
- Contribute to creating a warm and welcoming environment for guests and colleagues.
- Demonstrated strong leadership skills in a similar housekeeping role.
- Genuine, warm nature that puts people at ease.
- Clear and confident communication skills.
- Strong organizational and time management abilities.
- Flexibility to work various shift patterns, including weekdays and weekends.

**Benefits**:

- Competitive rates for overnight stays and employee discounts on food and beverage.
- Access to an exclusive benefits portal offering discounts on retail, travel, and leisure.
- Employee Referral scheme with financial rewards.
- Free meals on duty and access to Employee Assistance Programme.
- Rewards and recognition for upholding company values.
- Monthly employee recognition and rewards programme.
- Career development opportunities and apprenticeship programmes.
- Uniform provided

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime

**Experience**:

- housekeeping: 3 years (preferred)

Work Location: In person

Reference ID: HSMR1



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