Business Support Coordinator

3 weeks ago

Northampton, United Kingdom Ricoh Full time

What you will be doing

To coordinate project plans aligned to BPS wins to ensure all elements of the scope of works are implemented in line with the agreed SLA’s. To proactively manage the RGC installation process from oracle to invoice to ensure the process is carried efficiently and efficiently. To be responsible for coordinating training requirements in line with Statement of works and customer satisfaction to ensure the customers workflow and application needs are delivered. To proactively monitor stock levels to ensure flexibility of being able to deliver products in line with customer requirements. To be responsible for supporting the Business Process and Operations Manager on improving processes and reporting of management information to meet business critical requirements. To work collaboratively with internal stakeholders, building positive working relationships to ensure customer needs are met and internal governance is completed. To be responsible for being the first point of contact for customer queries and help to resolve these effectively and efficiently whilst ensuring queries are escalated where appropriate to ensure satisfactory resolution. To provide support and cover for the continuous forms business group where operationally required.

You will ideally have

Exceptional Excel skills Experienced in CRM Knowledge of back office and working processes would be an advantage Good numerical and analytical skills Good attention to detail and process driven Good communicator Able to present well at all levels Strong Team player Attention to detail Commercial awareness

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

working in line with role requirements An Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme Opportunity to join a global company

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