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Technical Training Administrator

4 months ago

Doncaster, United Kingdom Bosch Group Full time
Job Description

Key Duties and Responsibilities

  • Maintain regular contact with all Renault technical training stakeholders including Renault UK and the Dealer network managers and delegates through e-mail and telephone calls
  • Support the filling of all technical training courses to ensure compliance with the minimum fill rates expected by the client
  • Support the production of client reporting requirements on a daily, weekly and monthly basis
  • Support compliance by following process and accuracy in all work and data entry
  • Produce reports and KPI’s for management information and review
  • Produce and maintain staff guidance documents to support consistency and accuracy of process
  • Support the IQA and Operations teams, in the engagement and use of data
  • Support any data or systems related activities necessary for the maintenance of client reports
  • Liaising and supporting with the Quality Manager and other stakeholders to ensure quality assurance is maintained across all technical training documentation
  • Liaising with Hospitality Guaranteed and clients in relation to the bookings of staff hotel accommodation / requirements
  • Supporting with client / programme requests
  • Support with organising ad-hoc events and team meetings
  • Attending any relevant team and operational meetings
  • Supporting the Senior Administrator with any purchasing/invoice requests
  • Support any other general administration and office procedures

Qualifications

 

  • Possess strong organisational skills
  • Use balanced judgement and informed decision making in the delivery of their duties
  • Display, at all times, a customer oriented, service provider attitude and be a positive ambassador for the company
  • Take ownership of customer queries. Think partnerships. Work collaboratively with all members of the Bosch Mobility Aftermarket (MA) business.
  • Understand the goals and operating targets of the business and the way in which they contribute towards the success of Bosch MA within the UK
  • Engage in the process of improving our business processes by contributing ideas and suggestions
  • Communicate proactively and effectively at all levels, both externally and internally
  • Be determined, energetic and flexible


Additional Information

On offer is a competitive salary and pension contributions. With a great package of benefits including annual bonus, a health cash plan, life assurance and other discounted benefits. We will also provide opportunities for personal and professional development.