Apprentice Business Administration
2 weeks ago
**Position Overview**:
- This is a fantastic opportunity for an individual to start their career in the medical support sector.
- You will be joining a market-leading organization, providing administrative support and services to a team of professionals.
- The Case Worker is responsible for administering patient’s cases which have been requested via MedCo.
**The role is exciting and multifaceted with duties including but not limited to**:
- Booking and rearranging medical appointments as required
- Chasing of medical reports as required
- Ensuring service level agreements are complied with
- Recruiting of specialist experts if necessary
- Provide a high level of customer care and service to all patients
- Ensuring all tasks are processed in accordance with procedures and notes are added to every case history
- Carry out all duties in compliance with Data Protection laws
- Reporting any breach of data to your Manager for escalation to the Caldicott Guardian
- This role is office based. Incoming work will be distributed via company systems by your manager. Ensuring that all incoming work is dealt with within the required timescales
**Skills and Competencies**:
- Interpersonal skills - ability to build successful, mutually beneficial business relationships.
- Understanding of company software Planning, organization and time management skills Knowledge of key policies Punctuality and attendance
**Values and Attributes**:
- Working together for patients.
- Respect and dignity.
- Commitment to quality of care.
- Compassion Improving lives.
- Everyone counts
**Qualifications**:
- Full training will be provided in your probation period, followed by annually refresher training
**Technical knowledge / experience**
- Understanding of company procedures, policies and system to support effective auditory control and regulatory compliance
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