Ward Receptionist

Job summary

Ward Receptionist Disney Ward Northampton General Hospital Trust

Part Time 20 hours per week to work on Wednesday and Thursday each week and 2 Saturday shifts per month

We are looking for and enthusiastic, hardworking and motivated person to join our team on Disney Ward which is predominantly a busy surgical and oncology ward.

The post holder will provide accurate and efficient administrative support to the Children's wards.

The role includes providing support to medical and nursing staff as well as internal and external departments involved with the care of the child and family. The post holder will ensure that administrative activities are sustained and that information requested will be provided and recorded in a timely manner. There is an expectation that the post holder will be able to communicate at all levels, prioritise workload and work independently and unsupervised as well as a member of the unit team.

In addition to the main clerical responsibilities the post holder will work autonomously and will help to maintain the clinical database and system programmes used within the ward.

The role also includes supporting the Ward Team Assistant in various duties.

Main duties of the job

You will often be the first point of contact for patients and relatives who come to the ward so should have a pleasant and welcoming personality. You will be required to work closely with the nursing; medical; supporting clinical staff and therapists to provide an efficient and effective service.

As you will be undertaking a wide range of administrative duties you must be a good communicator, face to face and on the telephone; have good organisational skills; knowledge of IT systems and data inputting and be flexible, being able to respond to changing priorities.

Your role will also include liaising and taking notes to other departments in the Trust and working with the team of ward clerks within the Children's' unit to cross cover workloads as needed in response to changing work pressures.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

To be responsible for maintaining the Surgical Elective Bed Board entry system for the ward. This involves checking appropriate information on a daily basis and dealing with anomalies as they arise, applying clinical understanding to identify insufficient and incorrect information and using problem solving techniques to manage the problem.

Ensure the Camis system is maintained accurately reflecting the patients journey from admission to discharge.

To support staff with the administrative aspects of the admission and discharge processes.

Source NHS numbers and ensure records are updated.

Support staff in preparing information for the pre operative clinic on a weekly basis

Ensure incoming and outgoing post is directed to appropriate staff within the team.

To answer and manage internal and external telephone enquiries redirect to appropriate person as necessary always maintaining confidentiality.

Take and collect items from other departments in the hospital as required

Ensure folders for nursing and medical documents are requested from medical records, make folders up and ensure that nursing and medical documentation is filed correctly. Order second volume notes as necessary.

To promote effective communication channels both within the ward /department /directorate and Trust.

Ensure the medical and nursing staff have access to a daily ward inpatient list.

Ensure that there is a readily available supply of stationary within the unit. This includes photocopying documents as and when required and liaising with Desk Top Publishing (DTP) to arrange printing of specific and updated documents. Access to EPROC system.

To be responsible for booking outpatient appointments as requested by nursing / medical staff.

If requested accept donations on behalf of the unit, ensuring these funds are correctly paid in, managing the storage of donation receipts and ensuring an individual acknowledgement to the donor is made by the appropriate personnel.

Supporting nursing and medical staff with the transfer of a child to another hospital

Ensure folders can be tracked in and out of the unit and effectively manage any deviations from the tracking system. Access medical records department to obtain medical notes as necessary.

Preparing medical notes and patient list for monthly meetings.

Support the Ward Manager in administration tasks such as filing, typing letters and compiling documentation etc for meetings

Person Specification

Education,Training and Qualifications

Essential

GCSE Maths and English C or 9-4 Information Governance

Desirable

Basic life support

Knowledge and Experience

Essential

Organisational skills. To be able to work independently and within a team. Understanding of customer care. Able to maintainAble to develop and maintain meaningful relationships with staff, children, families and their associates. confidentiality Able to maintain confidentiality.

Desirable

Experience of working within a hospital environment Knowledge of relevant developments in children's care.

Skills

Essential

Demonstrate excellent communication skills, both verbally and in writing Computer literate across a range of IT programmes Ability to prioritise workloads Able to communicate effectively with people from varied social, cultural and professional backgrounds

Desirable

Be able to use databases such as Camis, ICE, Summary Care Records and EDN Awareness of mandatory training expectations

Key Competencies/Personal Qualities and Attributes

Essential

Flexible and adaptable to change Approachable, able to work and remain calm under pressure Able to work autonomously and as part of a team Motivated and eager to learn new skills Willingness to undertake further training Ability to maintain confidentiality

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