Collections & Recoveries Coordinator
4 weeks ago
About the role
:Working as part of a dedicated team of experienced credit controllers you will support the collection of tuition and accommodation fees and commercial debt income.
This role supports the front-facing collections team in dealing with overdue and litigated debt, focusing on recovery of unpaid debts incurred in prior academic years and finding commercially viable solutions through:
- Dispute resolution
- Agreeing formal payment settlements and plans
- Progressing through to legal recovery
Giving high priority to minimising the potential for bad and doubtful debts whilst ensuring the timely flow of debtor accounts through to escalation and resolution using a bespoke payment and accounts receivable platform.
About you:
You will be a confident, articulate communicator who is able to adapt their style to find an amicable resolution to each case within the University's Credit Control processes.
The ideal candidate will be:
- Able to establish good working relationships with customers, colleagues and stakeholders
- Have the ability to balance the demands of competing priorities, whilst also working to managing customer expectations and operational priorities
- Skilled in the analysis, interpretation and use of reporting data within Excel and elsewhere to support continuous improvement across planning and operations (knowledge of either SAP or Oracle accounting software would be an advantage but is not essential)
- Experienced in collecting aged debt and/or litigated debt
Familiarity with Student Finance and Higher Education funding issues, though not essential, would also be beneficial.
About the team:
The Collection & Recovery team are friendly, responsive and professional staff who undertake high volumes of incoming and outgoing interactions with students while liaising closely with all University stakeholders ensuring an appropriate level of financial control.
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