Recoveries Executive

3 weeks ago


Manchester, United Kingdom Page Personnel - UK Full time

Great career progression opportunities.
- Nice working environment.

**About Our Client**:
Well established client within the financial services sector.
- Manage the end-to-end recovery process for delinquent accounts, outstanding debts, and overdue payments.
- Conduct thorough investigations and gather relevant information to assess the financial situation of customers.
- Evaluate credit history, payment patterns, and customer profiles to develop effective recovery strategies.
- Maintain accurate and up-to-date records of all recovery activities, including customer interactions, payment agreements, and follow-up actions.
- Follow established guidelines and legal requirements while engaging in recovery activities to ensure compliance.
- Collaborate with internal stakeholders such as sales, finance, and legal departments to resolve complex customer issues and escalate cases when necessary.
- Provide timely and accurate reports on recovery activities, performance metrics, and trends to management.
- Stay up-to-date with industry regulations, best practices, and emerging trends in debt recovery to optimise recovery efforts.
- Handle customer inquiries, disputes, and complaints in a professional and customer-centric manner.
- Identify opportunities for process improvements and contribute to the development of recovery strategies and policies.

**The Successful Applicant**:

- Proven work experience as a Recoveries Executive or in a similar role, preferably in a financial institution or collection agency.
- Strong knowledge of debt recovery principles, practices, and techniques.
- Excellent negotiation and communication skills with the ability to handle difficult conversations and maintain professionalism.
- Analytical mindset with the ability to assess financial situations and make informed decisions.
- Proficiency in using debt recovery software, CRM systems, and Microsoft Office Suite.
- Detail-oriented with exceptional organisational and time management skills.
- Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.
- Familiarity with relevant regulations and legal requirements, such as Fair Debt Collection Practices Act (FDCPA) or similar.
- High ethical standards and the ability to handle sensitive and confidential information with discretion.
- Resilience and persistence in dealing with challenging situations and customers.

**What's on Offer**:
Great company benefits.
- Contact
- Francesca Hill
- Quote job ref
- JN-062023-6094586
- Phone number
- +44 161 829 0399



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