IT Services Continuity Planner

3 weeks ago

Manchester, United Kingdom bet365 Full time

**Overview**:
**Technology**:
**Full Time**:
**Closes 26/07/23**:
**Manchester**:
**Full Time**:
**Closes 26/07/23**:
**Who we are looking for**:
An IT Services Continuity Planner who will focus on driving the development, maintenance and testing of our IT Service Continuity programme.

We have an exciting opportunity for an IT Services Continuity Planner to join the team and work with departments across the global organisation with the ongoing development of our IT Service Continuity (ITSC) programme, including business impact analysis across multiple sites, as well as departmental and site-wide business continuity plans.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

**Preferred skills and experience**:

- Demonstrable project management skills to support data collection, delivery and sign off of milestones, whilst managing changing priorities.- Ability to operate as a member of a team while also capable of working autonomously.- Ability to communicate effectively at all levels with a high level of persuasion.- Experience operating as a liaison between technical development teams and non-technical teams to support requirements gathering and managing expectations.- Enterprise technology and industry best practice awareness with experience in multisite services and continuity technologies is desirable.- Experience of ITIL best practice methodologies including change, incident and problem management.- Previous operational experience in Business Continuity related fields.- Experience of internal audits, collating evidence and presenting to auditors.- Previous experience in a similar role is advantageous.Read more

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**Main Responsibilities**:

- Creating ITSC plans in collaboration with Service Owners across the business to provide recovery processes for service failure scenarios, defining recovery time objectives and recovery point objectives based upon a Service Design provided to the team. In addition, conducting reviews of the plans with Service Owners.- Integrating plans into data centre site recovery operations and run books.- Coordinating and managing the ITSC plans including independent review and validation, conducting data centre isolation testing and design and delivery of the test plan.- Ensuring plans are updated and re-tested where live exercising, incident and problem management review identifies actions and requires changes to be reflected in the plans.- Developing data centre site recovery plans to enable recovery of IT services through use of an associated service recovery run book or recovery sequence.- Planning and coordinating the execution of the data centre site isolation exercise schedule to validate service continuity in the event of loss of a data centre.- Building functions and metrics to track service configuration drift and assessment of remediation for ITSC plan, Data Centre delivery plan and run book inclusion.- Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the ITSC strategy and standards.- Supporting the organisation with the continual improvement program for ITSC and operational resilience.- Completing ITSC Plans and run-book walkthroughs with the IT Operations Team.Read more

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