Senior Planner

5 months ago

Manchester, United Kingdom McCarthy Stone Full time

**Senior Property Operations Planner**

**Salary - Competitive + Benefits**

**Location - Various**

**About the role of Senior Property Operations Planner**

We are looking for a Senior Property Operations Planner who plays a critical role in the safety management, maintenance and refurbishment of McCarthy Stone developments.

The Senior Property Operations Planner is responsible for the leadership and development of their team members, and the successful delivery of all projects, surveys and remedials across the estate of developments managed by McCarthy Stone Management Services and third party developments where required. This includes planned works, landlord compliance checks, defect and repairs resolution, and coordinating surveys and inspections.

**KEY RESPONSIBILITIES**
- Operational leadership of a team of Property Operations Planners.
- Provide input with the implementation and management of processes, procedures, technologies and ways of working.
- Manage the planning and scheduling of defect and repair works using Fixflo within SLA timescales.
- Understand and diagnose reported issues, ensuring that the appropriate remedial action is taken within budget or to agreed schedule of rates.
- Deputise for the Head of department where necessary.
- Responsible for the delivery of Planned Works projects in their respective area within budget and timescales.
- Assists in analysing and using both financial and technical data to identify issues.
- Responsible for reporting for their team’s respective area; clearing any associated blockers and escalating risk / non-compliance to this relevant departments in advance. Also providing trend analysis and insight in reporting to serve future maintenance, refurbishment, and defect management plans.
- Ensure all tasks are triaged correctly and efficiently allocated to reduce abortive visits, rework, or undue disruption to homeowners or colleagues.
- Oversee the compliance of dispensation requests and approvals in their respective area, and the delivery of associated urgent remedial work.

**Your Attributes**

**You will have**
- IWFM qualification / membership desirable, or working towards
- GSCE Maths and English at Grace C or above (or equivalent)
- Evidence of commitment to continuous professional development
- Extensive experience in managing property maintenance plans and scheduling activity.
- Demonstrable experience in planning tasks relating to property (ie. facilities, assets, defects, PPM)
- Proven ability to manage a team remotely and through hybrid working.
- Experience of working at management or team leader level in a services and customer centric organisation.
- Experience of successful working in a matrix management structure is desirable.

**You will bring**
- Able to work on his / her own initiative and organise the daily workload in line with priority.
- Ability to work under pressure and to tight deadlines.
- High level of commercial thinking.
- Strategic outcome focused thinker.
- Sound Microsoft Office skills.
- Effective stakeholder management.
- Presentation skills including to a large and varied audience.
- Be able to write considered communications in a professional manner.
- Proficiency in crisis management.

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