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Senior Administrator
3 months ago
Job summary
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team that is dedicated to helping the people that we care for in the community? Then we would like to hear from you.
We are currently looking to recruit an enthusiastic and motivated Senior Administrator to join our Older People and Adult Community (OPAC) Administration Team supporting the Older People Mental Health Team, Huntingdon.
This is an office based role. The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at post is open to those with the right attributes to enhance a team. In return we will provide the necessary support to ensure your development within your are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
Main duties of the job
The main principle of the role is to ensure the provision of a professional and competent service, offering an excellent customer care to patients, their families, and healthcare professionals. You will be leading and supervising a team of administrators and referral coordinators for the OPAC Mental Health Team and takeoperational responsibility for them and their allocation of work.
The post holder will deliver administrative services within the teams, duties will be ensuring processing of referrals, waiting list management and patient flow is consistent and effective across all Memory Assessment services. Supporting the recruitment and onboarding of new and locum staff, taking accurate messages and carrying out office duties. Word processing, accurately inputting data onto the relevant electronic system and any other general Admin duties that may be requested to the service manager or your line manager.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
Supervise a team of administrative staff including undertaking appraisals, supervision, training and development of band 3 staff. Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes. Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently. Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads, as necessary.The Senior Administrator for this post will be required to travel to other sites for business purpose, therefore, a full driving licence is required.
Person Specification
Education / Qualifications
Essential
Educated to GCSE (A-C or 9- 4 grades, one of which must be English) or equivalent High standard of written and spoken English
Desirable
Evidence of training in leadership and management skills RSA/OCR Stage III/NVQ Level 3 in Business Administration or equivalent. Able to demonstrate and evidence continuous professional development.
Experience
Essential
Significant experience in senior secretarial/administrative position Demonstrate awareness of organisational policies and ability to translate into working practice Organising, attending and taking notes at senior level meetings
Desirable
Previous experience of clinical and corporate governance processes Demonstrate ability to contribute towards service improvement Organising events for staff and wider audiences
Skills & Abilities
Essential
Excellent communication skills Excellent customer care skills Excellent organisational skills Ability to prioritise own workload, work to tight timescales and deal with interruptions Ability to manage team workload, delegate and coach/train staff team(s) effectively Demonstrate a positive approach towards change and ability to lead staff
Desirable
Good understanding of the NHS and the way it works Understanding of HR policies and procedures
Knowledge & Understanding
Essential
Clear understanding of respect and confidentiality Be able to challenge unacceptable behaviour