Duty Manager

4 weeks ago

Manchester, United Kingdom GLL Full time

GLL is currently recruiting a Duty Manager to join our centre in Manchester Aquatics Centre As a duty manager you will be passionate about the leisure industry. A duty manager’s role is highly varied, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, duty managers ensure it’s all running as it should be – handling customer queries, managing your team and ensuring the successful operation of the gym, pool and other facilities. Your own development is just as important, as we’ll train you to sharpen your skills in this diverse duty manager role.

Duty managers are fast-thinkers, calm under pressure, responsible and a natural with people from all walks of life; this is your chance to progress as a duty manager.

What you’ll do:  

A can-do attitude. Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional pools and operational service. Assist customers with use of the facilities and activities and to encourage maximum use of the Centre. Assist customers with use of the facilities and activities and to encourage maximum use of the Centre. Prepare areas and equipment for sessions as appropriate. Responsible for the efficient and effective control of the day to day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained. Ensure all pool safety / operating procedures are in place. To maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation. Supervision of all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility. Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g recruitment, absence reporting, qualification maintenance, appraisals, discipline etc).

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:  

A Values driven organisation Learning & development to support career development Good Pension schemes Discounted gym membership for you and your partner. A full time permanent position Industry leading rates of pay opportunity to join the GLL Society and have a say in how we are run plus associated social events Exclusive discounts on our villas in Portugal Exclusive discounts on our Ski chalets in Bulgaria Health assurance Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. Discounts across thousands of retailers (GLL Extras) 25% off Red Letter Days 25% off Buy A Gift 20% off GLL spa experience treatments and associated products. Ride to work scheme Free eye tests and discounted glasses

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