Transfers Executive

6 months ago

London, United Kingdom The Travel Coorporation Full time

As a member of the Uniworld Transfers team, the world's best and most awarded luxury river cruise line, you will be responsible for pulling the list of arriving and departing guests into a manifest depending on their booking of pre/post cruise or embarkation/disembarkation services and booking transfer services with 3rd parties. This is a busy role, overseeing manifests and transfer services for 12 ships, continually updating and communicating with transport suppliers across Europe, including communication with airport reps and local hosts. The role will require a certain amount of flexibility - at times managing updates to manifests out of hours and communicating changes to all 3rd parties. 

Responsibilities 

Manage all communication to the Transfer inbox. Work on pulling passenger lists into a working manifest. Ensure manifests scheduled efficiently around embarkation/disembarkation components. Process all updated coming in from the overseas reservation teams.Book all transfer components with 3rd party suppliers. Liaise with the ship team regarding disembarkation transfer requirements. Manage transfer requests in line with expected overheads. Communicating transfer arrangements to airport rep teams and local hosts. Daily/weekly closing of transfer/airport rep services within MXP. Occasionally assist the European Guest Service team with handling call volume and guest queries. 

Experience

Previous experience in a similar role. Excellent computer skills - sound knowledge of excel required. Travel industry background highly desirable.Excellent communication skills both verbal and written. Positive, friendly and enthusiastic personality. Ability to remain calm and professional at all times.Multi-tasker - balancing between operational and accounting queries. Flexible team player with confidence to work unsupervised. Accuracy and attention to detail. 

This is a shift based role working 4 days on, 2 days off (inc bank holidays and weekends through the operating period). This role is a seasonal position running from March/April (start date TBC) to October 31st .

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