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Refuge Worker
2 months ago
Position: Refuge Worker
Location: North London
Salary: £13.50-£18.50 Per Hour
Hours: Full-time, 37.5 hours
About the Role:
Are you passionate about supporting women who have experienced domestic abuse and helping them rebuild their lives? We are seeking a dedicated and empathetic Refuge Worker to join our team. This role involves providing practical and emotional support to women in our refuge, helping them to navigate their journey from crisis to recovery.
As a Refuge Worker, you will manage a caseload, ensure the smooth running of the refuge, and prioritise the health and safety of residents. You will be responsible for the admission and resettlement of survivors, assisting them with everything from housing applications to connecting with specialised support services. Your role will also involve maintaining the refuge's operational aspects, including rent collection, room availability, and organising repairs.
Key Responsibilities:
- Assess referrals and manage room availability in line with policies.
- Introduce new residents to the refuge, explaining services, policies, and expectations.
- Assist residents with benefit applications, including Universal Credit and Housing Benefit.
- Prioritise rent and service charge collection, ensuring timely payments.
- Maintain accurate financial and administrative records, ensuring compliance with procedures.
- Organise and chair house meetings, fostering a collaborative and supportive environment.
- Work closely with local authorities, social care, and other agencies to support residents.
- Develop, review, and maintain individual support plans, safety plans, and risk assessments.
- Conduct health and safety checks, welfare checks, and report repairs as necessary.
- Attend regular staff meetings and contribute to effective communication within the team.
- Ensure all work aligns with equality and diversity policies, and maintain confidentiality at all times.
- Support residents in transitioning to suitable move-on accommodation.
- Provide a supportive and non-judgemental environment for residents, encouraging their involvement in the refuge's day-to-day operations.
Qualifications & Experience:
- Experience working with vulnerable people, especially women affected by domestic and sexual violence.
- Proven ability to work in a regulated environment, managing risk and case management procedures.
- Strong understanding of domestic and sexual abuse and its impact on women and children.
- Ability to work effectively in partnership with multi-agency teams.
- Proficient in Microsoft Office and capable of maintaining administrative and financial records.
- Excellent interpersonal and communication skills, with the ability to prioritise tasks and work to deadlines.
Personal Attributes:
- Committed to the empowerment and recovery of women affected by domestic abuse.
- Flexible, open to new challenges, and able to self-reflect and improve working practices.
- A non-judgmental approach with a strong commitment to self-care and team support.
- Passionate about equality, diversity, and anti-discriminatory practices.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
