Operational Coordinator

4 weeks ago

Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job overview

An exciting opportunity has arisen to become a Macmillan Cancer Care Navigator for ESNEFT based at Ipswich Hospital with travel to local community settings until 31st March 2025.

Would you like to work in a supportive team environment, where you can make a real difference to cancer patients and their families?

We are looking for someone who has good listening skills, enjoy helping others and ideally already has a good knowledge and experience of the NHS. 

You will have excellent communication skills and be confident in supporting patients diagnosed with cancer both emotionally and practically, ensuring they get personalised care and the information and support they need.

You will develop good working relationships, with secondary care colleagues and community colleagues by visiting GP practices, facilitating health and wellbeing events and attending cancer service user groups and support groups.

The Cancer Care Navigator will record confidential information by completing databases, templates and NHS IT systems

An important part of this role is to be the patient’s link between primary care and secondary care.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only. Please ensure you have discussed this with your line manager.

Main duties of the job

Co-ordinate care with the person living with cancer so that they access the right help at the right time, providing a seamless experience of care. Checking that the person is able to self- manage and provides a flexible and personalised response to any changes needed. Help people living with cancer to access referrals and/or signposting to local supportive services. Throughout the persons journey from diagnosis, to living with and beyond cancer direct the person and family to relevant support and information resources. Provide regular supported conversations with people living with cancer and offer personalised emotional and practical support. Create good working relationships with GP Practices and other community colleagues

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Education

Essential criteria

Ability to study to level 3 or equivalent (‘A’ level, advanced diploma, AS level, level 3 NVQ, level 3 BTEC, national award etc.) GCSE or ‘O’ level Maths & English grade C or above or Level 2 Adult Literacy & Numeracy qualification or equivalent

Desirable criteria

NVQ 4 Foundation Degree/Post Graduate Diploma

Experience/Knowledge

Essential criteria

Currently employed in relevant Health Care Setting or social background Ability to perform specific job role competencies Excellent verbal, telephone and written communication skills Ability to prioritise and work under pressure Ability to problem solve

Desirable criteria

NHS experience

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