Client Success Executive

4 weeks ago


London, United Kingdom Translate Plus Full time

Job Description

Summary:

As the Client Success Executive for the Sale division at translate plus – a Publicis Groupe, this position requires a pure Account Management of current clients and sales experience to be able to sell more of our services to the current clients. Able to manage a portfolio of clients. The candidates will have to come from translation companies.

Key responsibilities:

Taking commercial and strategic responsibility for existing and new key client accounts . Handling a diverse range of clients based in different countries. Growing the business relationship through 360-degree approaches, i.e. proactively reaching out to different stakeholders within an organisation/group, e.g. cold calls, warm calls, obtaining referrals etc. Assisting with contract negotiations and tenders/RFIs/RFQs/RFPs as needed. Adding value to business relationships by getting involved in core projects and serving as an escalation point for complaints or other matters. Scheduling and attending face-to-face meetings and conference calls with customers in order to discuss their needs and requirements in more depth, e.g. client review meetings, escalation meetings, new business discussions. Being available for occasional business travels in order to attend face-to-face meetings. Scheduling webinars/online demos in order to present our technology portfolio. Placing regular customer satisfaction calls and scheduling review meetings with key stakeholders. Supporting the onboarding of new departments and stakeholders. Assisting with the quoting process when receiving requests from customers, as well as advising them on capabilities, turnaround times, costs, etc. Preparing presentations for client meetings to a high standard. Preparing and customising proposals/white papers as requested.

Qualifications

3 years+ of account management experience from within the industry Experience at building and maintaining strong ongoing business relationships. Experience with tenders/RFIs/RFQs/RFPs Excellent oral and written communication skills in English Proficiency in Microsoft Office (Word, Excel, Outlook) A very good eye for detail Negotiation skills Ability to work independently as well as in a team with the confidence to take the lead. Taking pride in delivering a high-quality service It would be a bonus if you are a German speaker

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