Client Success Senior Manager
4 weeks ago
Joinus as an Aptitude Client Success Manager (CSM) where you will play a key role in ensuring client success by accelerating software adoption, delivering exceptional outcomes, and fostering strong relationships with stakeholders. You will develop joint Success Plans, offer strategic solutions to complex needs, drive revenue growth, manage contract renewals, and provide basic consultancy support to clients, all while executing strategic initiatives to drive client success.
Acting as our in-house specialist on optimisation of recurring payments, offering consultancy for our subscriptions clients across media, streaming & retail.
~ Building trusted advisory relationships with Clients through regular communication, delivering promised value, and driving client adoption of Aptitude's product sets.
~ Developing commercially fruitful relationships with key business executives, seek growth opportunities, and deliver renewal proposals in partnership with Commercial Finance.
~ Advocating for Clients internally, gather feedback for continuous improvement, and foster a company-wide culture of Client Success.
~ Ensuring accurate reporting, update client health reporting, and joint Client Success Plans for your group of accounts.
~ Becoming an Aptitude Champion by understanding the product suite, promoting features with Clients, and supporting product questions.
~ Working with senior executives, address escalated Client issues, and collaborate effectively across internal and external stakeholders.
We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.
We’ll also offer you a competitive salary and commission, as well as the following benefits:
ShareSave scheme - ability to purchase company shares on preferential terms
Private healthcare and Health Cashplan
Access to dental insurance
Income protection and group life insurance
Flexible / hybrid working options
3+ years of experience in client facing role within a SaaS organisation, working with recurring revenue models and supporting technology.
~ Experience in commercial ownership and managing P&L for a group of clients, projects or business units.
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