Merchant Cover Manager

2 weeks ago

London, United Kingdom HSS Hire Full time

We’re not your average tool hire company. We’re innovative and pioneering – revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers.

We have over 100 Stores/Merchants and are opening more sites throughout 2024

If you’re unsure on the industry, don’t worry as we will teach you everything you need to know and so much more.

Our benefits include additional Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, life assurance twice your annual salary, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you exceed

The Role of a Merchant Cover Manager

As a Merchant Cover Manager, you'll play a pivotal role in building strong customer relationships across multiple stores. Your focus will be on offering inclusive hire solutions, featuring a diverse range of top-tier products and equipment catering to all building service sectors. If you're ready to contribute to a forward-thinking culture that values diversity and inclusion, we invite you to join us on this exciting journey.

Locations you will cover: West London

What do you need to succeed as a Merchant Cover Manager?

  • Committed to delivering exceptional communication, customer service and eager to assist
  • Proficient in meeting and exceeding performance targets and Key Performance Indicators (KPIs)
  • Proactive and positive outlook and solution driven.
  • Enthusiastic about continuous learning and expanding product expertise
  • Holds a valid driver's license (You will operate a company van.)

What does the Merchant Cover Manager involve?

  • Covering multiple locations, you will drive the strategy at a regional level, ensuring revenue growth, profitability and customer loyalty
  • Running the HSS dedicated area within our partnering Builder’s Merchant, supporting customers with their hire needs and upselling/cross-selling where you can
  • Building and maintaining the relationships with the customers to ensure we keep their repeat business.
  • Supporting key sales initiatives and strategy to hit branch KPIs and ensure we’re being innovative and forward-thinking in our approach.

Similar Working Pattern

Monday to Friday 7:30am - 5:00pm and Saturday  8:00am - 1:00pm
(with an accumulative extra day off during the week for every 2 Saturday shifts worked).

Who Are HSS?

Over the last few years, we have invested heavily in new systems and tech to revolutionise the future. We were the first ever hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.

We’re so proud of how far we have come, and we’re not done yet

At HSS, we celebrate diversity and inclusivity. We understand that statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless of if you feel your experience is not an exact match.

We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.

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