IT Customer Coordinator, Digital Products

3 weeks ago

Hounslow, United Kingdom Unilode Full time

IT Customer Coordinator, Digital Products

Position Overview

IT Customer Coordinator, Digital Products will work closely with the airline customers and ground handling agents within their regions and cross-divisional teams to coordinate the delivery of digital benefits and contractual requirements within the established timelines. This individual will educate users about Unilode’s digital product as well as facilitate the implementation of digital infrastructure ensure ultimate coverage of ULD operational areas. The IT Customer Coordinator, Digital Products will also be responsible for coordinating mitigating efforts to increase Unilode’s digital fleet and reporting on progress and actions to stakeholders. Additionally, they will support the manager with project management related tasks such as preparing meetings, facilitating communication, and coordinating project timelines to ensure smooth project execution.

General Responsibilities

Coordinate with customers/ground handlers to increase the existing digital network and tag installation programs. Analyze deployment progress reports and take proactive action to ensure customer timelines are met. Work with other digital customer coordinators to ensure efficiency in deployment plans. Update progress reports to ensure accurate and timely updates to customers. Educate customers and ground handlers on the digital product. Work with stakeholders in the facilities requiring digital coverage to determine the number of readers to order and/or use of the mobile app. Place orders for readers and facilitate logistics to the final installation location. Maintain organization’s effectiveness and efficiency by delivering and supporting strategic plans for implementing Unilode’s global digital network. Understand organization goals, strategies, business processes, and interaction between all internal software programs. Complete projects by coordinating resources and timetables with internal business units and third-party suppliers. Verify application results by conducting technical system audits of business requirements implemented. Pass on any feedback or suggestions by customers to the appropriate internal team. Assure satisfaction and quality delivery against expected business success criteria. Coordinate the delivery and execution of all digital milestones and deliverables. Responsible for customer digital KPIs and SLAs. Additional duties as assigned.

Qualifications

College degree preferably related to aviation, business, logistics or IT or 5+ years of relevant work experience. Experience in project management or coordination independently, particularly in organizing highly complex projects with a large number of stakeholders. Proven experience in customer engagement and strong organizational skills, including the independent preparation of communication-related tasks such as meetings, presentations, briefings, and independent follow-ups. Previous aviation experience, particularly in the operations area of an airline or air cargo, is highly desirable. Superior organization skills, including proficiency in MS Office applications such as PowerPoint, Outlook, and Excel, for effective communication and project management. Ability to process information, take direction, and deliver actionable results with minimal supervision. Meticulous attention to detail, ensuring accuracy and completeness in work products, with a focus on maintaining quality standards. Strong analytical, problem solving, and project management skills, with the ability to effectively manage multiple, competing priorities simultaneously. Excellent verbal, written and interpersonal communication skills for clear and concise communication with stakeholders. High attention to detail including precise and effective communication and proven ability to manage multiple, competing priorities simultaneously. Results driven and can lead/drive solutions, with a focus on achieving project objectives and meeting customer requirements. Fluent in English (oral and written). Additional languages spoken in assigned region desired. Highly self-motivated and keen to work in a fast-paced organization with a passion for working on new technologies. Ability to understand customer and business needs and convert them into a compelling product vision. Ability to create detailed, well-written documentation for a variety of audiences. Excellent stakeholder management and influencing skills, with the ability to collaborate effectively with cross-functional teams and engage with customers to address their needs. Enthusiasm to proactively coordinate and act within a team environment. Adaptability to dynamic work environments, including occasional adjustments to accommodate meetings with stakeholders across different time zones. Travel required (not more than 30%).

  • Digital Product Owner

    3 weeks ago

    Hounslow, United Kingdom MarkJames Search Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. To focus on product roadmap to increase the revenue and improving consumer experience.We expect the successful...

  • Digital Product Owner

    3 weeks ago

    Hounslow, United Kingdom MarkJames Search Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. To focus on product roadmap to increase the revenue and improving consumer experience.We expect the successful...

  • Digital Product Owner

    3 weeks ago

    Hounslow, United Kingdom MarkJames Search Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. To focus on product roadmap to increase the revenue and improving consumer experience. We expect the successful...

  • Digital Product Owner

    3 weeks ago

    Hounslow, United Kingdom MarkJames Search Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. To focus on product roadmap to increase the revenue and improving consumer experience.We expect the successful...

  • Digital Product Owner

    3 weeks ago

    Hounslow, United Kingdom MarkJames Search Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. To focus on product roadmap to increase the revenue and improving consumer experience.We expect the successful...

  • Digital Product Owner

    17 hours ago

    Hounslow, United Kingdom MarkJames Search Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. To focus on product roadmap to increase the revenue and improving consumer experience.Want to apply Read all...

  • Digital Product Owner

    1 week ago

    Hounslow West, United Kingdom MarkJames Search Full time

    Job DescriptionOur client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. To focus on product roadmap to increase the revenue and improving consumer experience.We expect...

  • Digital Product Owner

    3 weeks ago

    Hounslow, Greater London, United Kingdom MarkJames Search Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. To focus on product roadmap to increase the revenue and improving consumer experience. We expect the...

  • Digital Product Owner

    3 weeks ago

    Hounslow, Greater London, United Kingdom MarkJames Search Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. To focus on product roadmap to increase the revenue and improving consumer experience. We expect the...

  • Digital Product Owner

    2 weeks ago

    Hounslow, Greater London, United Kingdom MARKJAMES SEARCH LTD Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. To focus on product roadmap to increase the revenue and improving consumer experience. We expect the...

  • Product Owner

    3 weeks ago

    Hounslow, Greater London, United Kingdom MarkJames Search Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. Manage 2-3 Product Backlogs that are aligned with and are prioritized to deliver on the company's Digital...

  • Product Owner

    3 weeks ago

    Hounslow, Greater London, United Kingdom MarkJames Search Full time

    Our client is looking to hire a Digital Product Owner who will work with the Senior Product Manager to continually improve company's digital proposition, which could include product ownership of the website, mobile app, Digital maps and API portal. Manage 2-3 Product Backlogs that are aligned with and are prioritized to deliver on the company's Digital...

  • Customs Coordinator

    6 days ago

    Hounslow, Greater London, United Kingdom WR Logistics Full time

    Do you have customs brokerage experience? Are you looking for you a new and exciting role to join a growing customs team for a well-established Freight Forwarder? If yes, this opportunity could be great for you. My client is looking for an experienced Customs Coordinator in the Heathrow area to join and support their customs team. Junior candidates will...

  • Customer Operations Executive

    1 week ago

    Hounslow, United Kingdom Digital Division Ltd Full time

    Essential experienceDo you have the following skills, experience and drive to succeed in this role Find out below.Experience working in a Customer Operations or Customer Support role for a UK Gambling Commission licensed operator within the past 3 years HoursPart-time (negotiable hours, minimum of 12-16 per week) Must be available to regularly work evenings...

  • Hesq Coordinator

    7 days ago

    Hounslow, United Kingdom Nippon Gases Full time

    HESQ Coordinator Job description **We have a newly created position for a HESQ Coordinator, within UK Gases** **Location: Hounslow, UK** **Nippon Gases UK does NOT use job boards, ONLY our Company Career Site and LinkedIn** **Primary Responsibilities of Position / Roles**: Administration of the Business Management System (360) and HESQ-related...

  • Customer Solutions Specialist

    3 weeks ago

    Hounslow, United Kingdom Röhlig UK Ltd. Full time

    Location: London Heathrow Subsidiary: Röhlig UK Ltd. Country: United Kingdom Start: asap We are currently looking for an experienced Customer Solutions Specialist to join this busy and successful team, working primarily from our London Heathrow office. You will have an analytical mind, knowledge in key account management and pricing and a solid...

  • Data Product Manager- vAPOC

    4 weeks ago

    Hounslow, Greater London, United Kingdom 1057 Amadeus IT Services UK Limited Full time

    Data Product Manager- vAPOC page is loaded Data Product Manager- vAPOC Apply locations London Heathrow time type Full time posted on Posted 2 Days Ago job requisition id R19143 Job Title Data Product Manager- vAPOC Job Description Summary: As a Product Manager for vAPOC (Virtual Airport Operations Center) , you will oversee the lifecycle of products...

  • Head of Customer Experience

    7 days ago

    Hounslow, United Kingdom IAG Cargo Full time

    **HEAD OF CUSTOMER EXPERIENCE** Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and...

  • Customer Service Officer

    4 weeks ago

    Hounslow, United Kingdom Adecco UK Full time

    **JOB TITLE: Customer Service Officer** **LOCATION: Hounslow House, 7 Bath Road, Hounslow, TW3 3EB** **PAY RATE: £14.57 hour PAYE** **START DATE: ASAP** **DURATION: 3-month initial contract/** **Hours: 36 hours a week (8:45am - 5pm)** **PURPOSE OF ROLE**: - To provide an efficient, quality and comprehensive corporate information and advice service to...

  • Project Coordinator

    3 weeks ago

    Hounslow, United Kingdom BYD Europe Full time

    About theroleWe are looking for aProject Coordinator to be part of ourSales team based in Hounslow BYD LondonOffice.Main Tasks andresponsibilities:Overseedelivery of projects make arrangements for related activities andtrack progress to ensure ontime completion and customersatisfaction;Be the key point of contactbetween our customers external partners and...