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Platform Tooling Support Professional
3 months ago
Why BT?
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential. So, if you're interested in the power of potential, why not join us today and release yours?
Why this job matters
Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers, building the best networks and doing the best for our country, society and our communities.
To Support and deliver tooling platforms and services to EMS customers in line with business standards and processes. The role is primarily focused at pro-active and re-active activity to ensure continual service delivery and improvement to our customers.
The role requires a skilled tooling engineer who is an innovative, engaging, driven individual and has a proven record of achievement.
Key Responsibilities
Manage Investigations allocated by Tools Manager. Installation, configuration (including Networking), administration and Troubleshooting, as well as deployment and management of VMs. Attend technical meetings, change advisory boards, service reviews when required Leverage application APIs for tooling integration Create and maintain technical documentation, including process procedure and work instructions, following the internal quality framework
Skills required for the job
Knowledge and proven skill with at least one major server operating system (UNIX/Linux or Windows Server): good working knowledge of Windows Server and VMware Ability to provide detailed and consumable documentation around best practices for deployment of tooling applications, automation. Good knowledge and experience of working with HTML, Python, Javascript, MySQL, XML, REST, SOAP, Powershell. High levels of understanding of complex services, aligned to ITIL service management certification. SC Clearance
Experience you would be expected to have
Experience of network change implementation in support of incident resolution or project work Experience of working collaboratively with suppliers Experienced in operating to ITIL methodologies Experience in the development of operational procedures, processes and scripts Experience of creating recovery, test and implementation plans. Experience of ITSM e.g. ServiceNow VMware vCenter 7 experience
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
