Change Manager

7 days ago

Erskine, United Kingdom GBA5 EntServ UK Limited Full time

Summary:

The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption due to Change implementation or Release deployment.

Job Responsibilities:

The Change Manager is accountable for managing changes through the lifecycle in compliance with the process. The Service Management organization is the primary organization that fulfills this role. The individual performing this role may also be performing the role of Approval Authority and is responsible for all decisions regarding the compliance of a change to the change management process.

Process Execution:

This section details the operational activities performed by individuals performing this role

Activities:

Accountable for analyzing change records to determine trends or apparent issues that occurred. Based on the analysis identify process improvement opportunities (continual service improvement) Governance for changes through the change management lifecycle, including process compliance and assisting in the mitigation of conflicts or escalations associated with changes Fulfills the Approval Authority Facilitator role, when required Responsible for maintaining and communicating the change schedule Responsible for conducting a post implementation review, when required Recommendation of normal changes as standard change candidates Reviews and closes completed change or recommends the appropriate closure codes, when require Manages the interdependencies identified for a particular change request Evaluates the change plans for completeness prior to change advisory board (CAB) review. This includes validating that all documentation and information associated with the various phases of the change are complete and available Documents and communicates CAB (and other review meeting such as technical or financial advisory board) agenda and subsequent minutes, when required Updates change records based on meeting reviews (TAB, CAB, etc.) Single point of contact for escalations from the Change Implementer Responsible for the documentation and approval of standard change candidates as standard changes

Key deliverables/measures:

Change Management Process mailbox is well organised and up to date All Changes are correctly categorized, verified and dispatched Ensure all Changes are approved Where applicable CAB/TAB agenda is prepared, CAB/TAB meeting is chaired and meeting minutes produced Change Schedule is produced, up to date and made available to stakeholders Ensures Post Implementation Reviews are done for Failed, Emergency and percentage of Successful Changes Major Changes are being reported as per global process

Process Governance and Ownership:

This section details the governance activities, process documentation ownership and maintenance and related improvement activities performed by individuals performing this role

Activities:

Ensures the overall effectiveness and execution of the process for a Customer Ensures the creation and maintenance of account process documentation– where applicable Obtains approvals from Regional Process Leads for process documentation Ensures the process is defined, documented, maintained, communicated and trained at an account level Ensures the tools and roles are implemented within the account to sufficiently support the process in line with Global Standards Ensures compliance with processes, policies, standards and best practices for a Customer Collects and reports account process Key Performance Indicators (KPIs) and process compliance measures Reviews reports, creates actions plans, and initiates improvement programs as required Manages account process improvement programs through the formation and coordination of an account process team, made up of individuals performing operational process roles Member of the regional Community of Practice in which the account is based Obtains approval of global process enhancements at an account level Cascades global process enhancements and improvements into an account Manages and maintains a list of process roles for the account Escalates process issues to Global Process Leadership Team as appropriate Maintain an account process SharePoint site that contains at a minimum (Account process documentation; Meeting documentation; Metrics; Contacts List) Verify the process related activities within the on-boarding checklist are completed

Key deliverables/measures:

No escalation from Account/Customer about authorization of Changes done by DXC Change Manager Account Process Documentand related documentation are available and up to date Process and related documentation aligned as close as possible to Global Standards Able to answer majority of Change Management process specific questions Change Manager recognized by ADL/ARL/Delivery teams as a key contributor to process issues resolution All Changes causing Incidents have Post Implementation Review completed and an agreed action plan executed as planned Account action list/continuous improvement plan exists, is acted upon and kept up to date Regular Account Change Management trainings organized and formally tracked

Working relationships:

Internal:

Delivery Teams Counterparts from other Process Areas Account Run Lead (ARLs) Regional SM ChgM and RlsM Process Lead, Subject Matter Experts and Process Owners On-Boarding Team Internal auditors

External:

Customer personnel involved in Change Management process roles External auditors

Education (degree) and professional experience required:

University Degree Relevant industry experience is considered an advantage Demonstrated operational outsourcing and service management experience, ability to provide high quality solutions in a short timeframe

Technical Skills:

ITIL expertise: ITIL 4 certification is considered an advantage Process Tool(s): understanding or knowledge of toolssupporting the process, e.g. ServiceNow, Service Manager Process & Quality Management: the act of planning and monitoring the performance of a process Continuous Improvement: understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements Data Analysis: transforming data to extracting information and draw conclusions Problem Resolution: ability to resolve escalation issues or problems Risk Management: identification and management or mitigation of risks General Project Management Business Analysis General Financial Management English Spoken and Written Skills: ability to communicate and make himself/herself understood verbally and in writing Business and Organizational knowledge Service Portfolio Knowledge MS Office

Soft Skills:

Communication: ability to effectively communicate thoughts and messages to others in various mediums (presentations, emails, etc.) Structure thinking: ability to work in a structured way Customer Focus: ability to put the customers’ needs first Diplomacy: ability to manage teams or people with tact Diversity: ability to understand and integrate diverse opinions

  • Change Manager

    6 days ago

    Erskine, United Kingdom DXC Technology Full time

    Job Description: Summary: The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption...

  • Change Manager

    1 week ago

    Erskine, United Kingdom DXC Technology Full time

    Job Description:Summary: The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption...

  • Change Manager

    5 days ago

    Erskine, United Kingdom DXC Technology Full time

    Job Description: Essential Job Functions: • Assist in monitoring service quality and adherence to SLAs and KPIs. • Provide support to the service management team in day-to-day operations and coordination of client requests. • Engage with clients to gather feedback, address basic concerns, and provide updates on service issues. • Collaborate...

  • Service Management Delivery Coordinator

    21 hours ago

    Erskine, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description: The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption due...

  • Configuration Manager

    7 days ago

    Erskine, United Kingdom GBA5 EntServ UK Limited Full time

    Summary: SC cleared or prepared to work towards clearance. Configuration Manager is accountable for implementation and direct execution of the process on a day-to-day basis in line with DXC ES global standards for assigned account. This includes managing all activities required to plan, identify, control, and track and audit of Configuration Items...

  • Configuration Manager

    7 days ago

    Erskine, United Kingdom DXC Technology Full time

    Job Description: Summary: SC cleared or prepared to work towards clearance. Configuration Manager is accountable for implementation and direct execution of the process on a day-to-day basis in line with DXC ES global standards for assigned account. This includes managing all activities required to plan, identify, control, and track and audit of...

  • Technical Operations Manager

    1 month ago

    Erskine, Renfrewshire, United Kingdom DXC Technology Full time

    Job Description:Location: On site Erskine, ScotlandClearance level: SC Due to security clearance requirements candidates must hold or be eligible for SC. Candidates must be UK national/British passport holder and resided in the UK for 5 years and over. DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping...

  • Operations Manager

    18 hours ago

    Erskine, United Kingdom Wm Morrison Supermarkets Full time

    We Make Morrisons… From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own...

  • Service Manager, Data

    3 weeks ago

    Erskine, Renfrewshire, United Kingdom DXC Technology Full time

    At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it's something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive...

  • Configuration Manager

    2 days ago

    Erskine, United Kingdom DXC Technology Full time

    Job Description: Location: Erskine SC cleared or prepared to work towards clearance. Configuration Manager is accountable for implementation and direct execution of the process on a day-to-day basis in line with DXC ES global standards for assigned account. This includes managing all activities required to plan, identify, control, and track and audit...

  • Technical Operations Manager

    1 month ago

    Erskine, United Kingdom DXC Technology Full time

    Job Description:Location: On site Erskine, ScotlandClearance level: SC Due to security clearance requirements candidates must hold or be eligible for SC. Candidates must be UK national/British passport holder and resided in the UK for 5 years and over. DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company,...

  • Service Management Delivery Coordinator

    2 weeks ago

    Erskine, United Kingdom DXC Technology Full time

    At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently...

  • Service Management Delivery Coordinator

    3 weeks ago

    Erskine, Renfrewshire, United Kingdom DXC Technology Full time

    At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it's something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently...

  • Service Management Delivery Coordinator

    3 weeks ago

    Erskine, Renfrewshire, United Kingdom DXC Technology Full time

    At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it's something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive...

  • High Priority Incident Manager

    1 month ago

    Erskine, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description: Job Description DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public...

  • Service Management Delivery Coordinator

    1 month ago

    Erskine, Renfrewshire, United Kingdom DXC Technology Full time

    Job Description:At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it's something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our...

  • Finance Business Partner-Ass Manager

    1 month ago

    Erskine, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description: DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across...

  • High Priority Incident Manager

    1 month ago

    Erskine, United Kingdom DXC Technology Full time

    Job Description:Job DescriptionDXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector...

  • Run Lead Consultant

    3 weeks ago

    Erskine, United Kingdom CBSbutler Full time

    **Job type**: - Contract **Town/City**: - Erskine **County**: - Remote **Salary/Rate**: - £800 - £875 per day + Outside IR35 Hybrid working **Business Sector**: - ICT **Job ref**: - BBBH150949 **Post Date**: - February 28, 2024 Run Lead Consultant +Outside IR35 +£800 - £875 a day +Hybrid working on site in Erskine +SC cleared role +2...

  • Network Support Engineer

    3 weeks ago

    Erskine, United Kingdom Entserv UK Ltd Full time

    Location: On site Erskine, ScotlandFind out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Clearance level: SCWorking within 24/7 shift pattern.Due to security clearance requirements candidates must hold or be eligible for SC. Candidates must be UK national/British passport holder and...