![DXC Technology](https://media.trabajo.org/img/noimg.jpg)
Service Management Delivery Coordinator
1 month ago
At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.
We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.
We are seeking a highly knowledgeable ITIL Service Management Professional to join our team. In this role, you will play a pivotal role in implementing, optimizing & delivering Service Management practices within a multi-discipline delivery environment. Your knowledge in ITIL principles will be essential for enhancing service quality, aligning services with organizational objectives, and fostering efficient collaboration among teams.
This role requires a solid understanding of service management principles, communication skills, and the ability to collaborate effectively with various stakeholders.
**Responsibilities**:
- Has end-to-end accountability on one or more ITIL processes?
- Reviews the effectiveness and efficiency of the supported ITIL processes.
- Responsible in ensuring supported process components are executed.
- Perform & Participate in Quality Audits
- Maintains close contact and communication channels with Account team to ensure service requirements are met.
- Participate in the CSIP (Continuous Service Improvement Program) and support of process improvements.
- Conduct trend analysis on supported ITIL processes within the supported production environments.
- Support in achieving service management SLAs for the supported ITIL processes.
DXC Service Management Processes Include but are not limited to:
Configuration Management
Service Level Management
Incident Management
Problem Management
Change Management
Capacity Management
Service Improvement
Availability Management
**Technical Skills**:
- ITIL expertise: ITIL 4 certification is considered an advantage.
- Process Tool(s): understanding or knowledge of tools supporting the process, e.g., ServiceNow, Service Manager
- Process & Quality Management: the act of planning and monitoring the performance of a process.
- Continuous Improvement: understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements.
- Data Analysis: transforming data to extracting information and draw conclusions.
- Problem Resolution: ability to resolve escalation issues or problems.
- Risk Management: identification and management or mitigation of risks
- General Project Management
- Business Analysis
- General Financial Management
- English Spoken and Written Skills: ability to communicate and make himself/herself understood verbally and in writing.
- Business and Organizational knowledge
- Service Portfolio Knowledge
**Soft Skills**:
- Structure thinking: ability to work in a structured way
- Customer Focus: ability to put the customers’ needs first
- Diplomacy: ability to manage teams or people with tact
- Diversity: ability to understand and integrate diverse opinions
-
Senior Associate Service Delivery Coordinator
2 months ago
Erskine, United Kingdom DXC Technology Full timeThe Service Centre Functional Lead (SCFL) has accountability for the Service Centre delivery into the Client Account. The Service Centre Functional Lead consumes services from within the Service Centre from the various capabilities and therefore does not hold people management responsibilities. They are however responsibly for communicating the goals,...
-
Service Management Delivery Coordinator
3 weeks ago
Erskine, United Kingdom DXC Technology Full timeJob Description: The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption due to...
-
Service Management Delivery Coordinator
2 weeks ago
Erskine, United Kingdom DXC Technology Full timeJob Description:The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption due to...
-
Service Management Delivery Coordinator
3 weeks ago
Erskine, United Kingdom GBA5 EntServ UK Limited Full timeJob Description: The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption due...
-
Change Manager
4 weeks ago
Erskine, United Kingdom DXC Technology Full timeJob Description: Essential Job Functions: • Assist in monitoring service quality and adherence to SLAs and KPIs. • Provide support to the service management team in day-to-day operations and coordination of client requests. • Engage with clients to gather feedback, address basic concerns, and provide updates on service issues. • Collaborate...
-
Delivery Driver
2 months ago
Erskine, United Kingdom Domino's Full time**Do you love driving?** Domino’s **Erskine** are looking for Delivery Drivers to join our amazing team and deliver our delicious pizza in the local area! You must have your own car and be passionate about customer service! You will be required to have a smart phone that you use for work and download and use the Domino’s Delivery App called...
-
High Priority Incident Manager
2 weeks ago
Erskine, United Kingdom GBA5 EntServ UK Limited Full timeJob Description: Essential Job Functions: • Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly. • Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests. • Engage with clients to gather feedback, address basic concerns, and...
-
High Priority Incident Manager
2 weeks ago
Erskine, United Kingdom DXC Technology Full timeJob Description: Essential Job Functions:• Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly.• Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests.• Engage with clients to gather feedback, address basic concerns, and coordinate...
-
Domino's Delivery Driver
2 months ago
Erskine, United Kingdom Domino's Pizza Full timeDo you love driving? Domino’s Erskine are looking for Delivery Drivers to join our amazing team and deliver our delicious pizza in the local area! You will be required to have a smart phone that you use for work and download and use the Domino’s Delivery App called _‘Delivery Experience’ _whilst working. You must have your own car and be...
-
Domino's Delivery Driver
2 months ago
Erskine, United Kingdom Domino's Pizza Full timeDo you love driving? Domino’s Erskine are looking for Delivery Drivers to join our amazing team and deliver our delicious pizza in the local area! You will be required to have a smart phone that you use for work and download and use the Domino’s Delivery App called _‘Delivery Experience’ _whilst working. You must have your own car and be...
-
Delivery Driver
3 months ago
Erskine, United Kingdom Rowlands Pharmacy Full timeRowlands Pharmacy are currently looking for a Delivery Driver across our Inverclyde branches. Your overall responsibility will be to arrange and carry out the collection and delivery of prescriptions. The role will involve establishing and developing long term relationships with customers ensuring to always deliver courteous and effective customer service....
-
Administrations and Communications Coordinator
1 month ago
Erskine, United Kingdom LittleInch Ltd Full timeWe are looking for a part time experienced Administrations and Communications Coordinator to facilitate our Rashielee care home by providing administrative support to management. Confident with Microsoft packages and be able to demonstrate maturity and experience within the care home sector. Previous experience is essential. You will be expected to meet...
-
Administrations and Communications Coordinator
2 months ago
Erskine, United Kingdom LittleInch Ltd Full timeWe are looking for an a part time experienced Administrations and Communications Coordinator to facilitate our Rashielee care home by providing administrative support to management. Confident with Microsoft packages and be able to demonstrate maturity and experience within the care home sector. Previous experience is essential. You will be expected to be...
-
Warehouse Stock Assistant
2 months ago
Erskine, United Kingdom EDC Scotland Ltd Full time**Working under the direction of the Stores Manager your routine duties will vary, but you will be expected to**: - Accept deliveries and check over goods. - Book goods in and out. - Preparing goods for shipment. - Advising engineers/sales/service coordination when goods are received. - Stock - planning and organising stock, sorting racking and labelling. -...
-
Postperson with Driving
4 weeks ago
Erskine, United Kingdom Royal Mail Full timeDelivery Postie with Driving Job reference: 311089 Location: Erskine Delivery Office, PA8 6HA Job type: Permanent contract Hours: 30:00 hours per week, working 5 days across Monday - Sunday, working between 08:00 and 15:30 Please note Sunday working is required at Paisley Delivery Office. There has never been a more exciting time to join us!...
-
Postperson with Driving
4 weeks ago
Erskine, United Kingdom Royal Mail Group Full timeRoyal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the...
-
Change Manager
4 weeks ago
Erskine, United Kingdom GBA5 EntServ UK Limited Full timeSummary: The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption due to...
-
Change Manager
4 weeks ago
Erskine, United Kingdom DXC Technology Full timeJob Description: Summary: The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption...
-
Change Manager
4 weeks ago
Erskine, United Kingdom DXC Technology Full timeJob Description:Summary: The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption...
-
Wintel Tc
2 months ago
Erskine, United Kingdom Parker Shaw Full time**Job description**: **Duration** : 3 months **Clearance**: DV-Clearance This role is suitable for an engineer with broad experience of Wintel server technologies and services, and virtualization technologies including VMWare. The primary purpose of the Wintel Engineer (WSUS experience helpful) - Provide 2nd & 3rd line support and to work within the...