Service Management Delivery Coordinator

6 months ago

Erskine, United Kingdom DXC Technology Full time

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

We are seeking a highly knowledgeable ITIL Service Management Professional to join our team. In this role, you will play a pivotal role in implementing, optimizing & delivering Service Management practices within a multi-discipline delivery environment. Your knowledge in ITIL principles will be essential for enhancing service quality, aligning services with organizational objectives, and fostering efficient collaboration among teams.

This role requires a solid understanding of service management principles, communication skills, and the ability to collaborate effectively with various stakeholders.

**Responsibilities**:

- Has end-to-end accountability on one or more ITIL processes?
- Reviews the effectiveness and efficiency of the supported ITIL processes.
- Responsible in ensuring supported process components are executed.
- Perform & Participate in Quality Audits
- Maintains close contact and communication channels with Account team to ensure service requirements are met.
- Participate in the CSIP (Continuous Service Improvement Program) and support of process improvements.
- Conduct trend analysis on supported ITIL processes within the supported production environments.
- Support in achieving service management SLAs for the supported ITIL processes.

DXC Service Management Processes Include but are not limited to:
Configuration Management

Service Level Management

Incident Management

Problem Management

Change Management

Capacity Management

Service Improvement

Availability Management

**Technical Skills**:

- ITIL expertise: ITIL 4 certification is considered an advantage.
- Process Tool(s): understanding or knowledge of tools supporting the process, e.g., ServiceNow, Service Manager
- Process & Quality Management: the act of planning and monitoring the performance of a process.
- Continuous Improvement: understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements.
- Data Analysis: transforming data to extracting information and draw conclusions.
- Problem Resolution: ability to resolve escalation issues or problems.
- Risk Management: identification and management or mitigation of risks
- General Project Management
- Business Analysis
- General Financial Management
- English Spoken and Written Skills: ability to communicate and make himself/herself understood verbally and in writing.
- Business and Organizational knowledge
- Service Portfolio Knowledge

**Soft Skills**:

- Structure thinking: ability to work in a structured way
- Customer Focus: ability to put the customers’ needs first
- Diplomacy: ability to manage teams or people with tact
- Diversity: ability to understand and integrate diverse opinions

  • Facilities Service Delivery Manager

    2 weeks ago

    Erskine, Renfrewshire, United Kingdom Renfrewshire Council Full time

    Renfrewshire Council is seeking a skilled and enthusiastic Facilities Operative to deliver a high-quality Soft Facilities Management service in schools across Renfrewshire.About the RoleThe successful candidate will be responsible for managing all aspects of the Soft FM service, including building cleaning, catering, and other related tasks. This involves...

  • HPC Service Delivery Professional

    4 weeks ago

    Erskine, Renfrewshire, United Kingdom Hewlett Packard Enterprise Full time

    Hewlett Packard Enterprise is seeking a talented and motivated individual to join our Graduate Program in High Performance Computing. This exciting opportunity allows you to grow with us and contribute to our success globally.Job Description:This role involves managing the onsite delivery of software services, pre-sales, post-sales or service delivery...

  • Soft FM Service Delivery Specialist

    2 weeks ago

    Erskine, Renfrewshire, United Kingdom Renfrewshire Council Full time

    Job DescriptionThe Facilities Operative will be responsible for ensuring the effective delivery of all aspects of the Soft FM service, including building cleaning, catering, and other related tasks.You will work as part of a team, providing excellent customer service and supporting the maintenance of a safe and clean learning environment.As a key member of...

  • Dining Services Coordinator

    4 weeks ago

    Erskine, Renfrewshire, United Kingdom Mossvale Care Home Full time

    We are seeking a skilled Kitchen Operations Assistant to join our team at Mossvale Care Home in Glasgow. As a key member of our kitchen staff, you will be responsible for supporting our culinary team in preparing high-quality meals and maintaining a clean and safe kitchen environment.Job Requirements:Skill Level: Basic understanding of food safety principles...

  • Delivery Driver

    7 months ago

    Erskine, United Kingdom Domino's Full time

    **Do you love driving?** Domino’s **Erskine** are looking for Delivery Drivers to join our amazing team and deliver our delicious pizza in the local area! You must have your own car and be passionate about customer service! You will be required to have a smart phone that you use for work and download and use the Domino’s Delivery App called...

  • Domino's Delivery Driver

    7 months ago

    Erskine, United Kingdom Domino's Pizza Full time

    Do you love driving? Domino’s Erskine are looking for Delivery Drivers to join our amazing team and deliver our delicious pizza in the local area! You will be required to have a smart phone that you use for work and download and use the Domino’s Delivery App called _‘Delivery Experience’ _whilst working. You must have your own car and be...

  • Domino's Delivery Driver

    10 hours ago

    Erskine, United Kingdom Domino's Pizza Full time

    Do you love driving? Domino’s Erskine are looking for Delivery Drivers to join our amazing team and deliver our delicious pizza in the local area! You must have your own car and be passionate about customer service! Our benefits include: - **£9.50 per hour + Additional delivery pay + Tips**: - **Refer a friend scheme**: - Fast track promotion...

  • Cloud and Platform Delivery Expert

    2 weeks ago

    Erskine, Renfrewshire, United Kingdom DXC Technology Inc. Full time

    Job Title: Cloud and Platform Delivery ExpertDXC Technology Inc. seeks a highly skilled Cloud and Platform Delivery Expert to provide technical expertise in designing and implementing cloud-based infrastructure solutions for central and regional UK Secure Accounts.About the RoleThis role requires a deep understanding of cloud computing, platform delivery,...

  • Schools Maintenance Operations Coordinator

    2 weeks ago

    Erskine, Renfrewshire, United Kingdom Renfrewshire Council Full time

    We are looking for a dedicated and experienced Facilities Operative to join our team in Renfrewshire schools. As a key member of our facilities management team, you will be responsible for delivering a high-quality Soft Facilities Management service, ensuring buildings are clean, safe, and well-maintained.Main ResponsibilitiesManage contracts with suppliers,...

  • Administrations and Communications Coordinator

    7 months ago

    Erskine, United Kingdom LittleInch Ltd Full time

    We are looking for a part time experienced Administrations and Communications Coordinator to facilitate our Rashielee care home by providing administrative support to management. Confident with Microsoft packages and be able to demonstrate maturity and experience within the care home sector. Previous experience is essential. You will be expected to meet...

  • Graduate HPC Service Engineer

    4 weeks ago

    Erskine, Renfrewshire, United Kingdom Hewlett Packard Enterprise Full time

    Are you a motivated and detail-oriented individual looking for a challenging and rewarding career? Do you have a passion for technology and a desire to make a real impact? If so, we may have the perfect opportunity for you!About the Role:This HPC Service Delivery Graduate role is an excellent opportunity to join Hewlett Packard Enterprise's Graduate Program...

  • Youth Services Coordinator

    1 week ago

    Erskine, Renfrewshire, United Kingdom Renfrewshire Council Full time

    About the RoleWe are seeking an experienced Childcare Support Worker to join our dynamic Pupil Support Team. The successful candidate will work closely with young people who require targeted support, providing guidance and assistance in our nurturing base and beyond.

  • Flexible Library Services Staff

    2 weeks ago

    Erskine, Renfrewshire, United Kingdom Ktpws Full time

    We are seeking a highly motivated and organized individual to fill the role of Flexible Library Services Staff member with Ktpws. As a member of our team, you will be responsible for supporting the delivery of our library and information services.This role involves working as part of a team to provide a high-quality service, ensuring the needs of the service...

  • Wintel Tc

    7 months ago

    Erskine, United Kingdom Parker Shaw Full time

    **Job description**: **Duration** : 3 months **Clearance**: DV-Clearance This role is suitable for an engineer with broad experience of Wintel server technologies and services, and virtualization technologies including VMWare. The primary purpose of the Wintel Engineer (WSUS experience helpful) - Provide 2nd & 3rd line support and to work within the...

  • Factory Operations Specialist

    10 hours ago

    Erskine, United Kingdom Hewlett Packard Enterprise Full time

    Factory Operations Specialist This role has been designated as ‘Office’, which means you will primarily work from an HPE office. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves,...

  • Technology and Asset Renewal Specialist

    6 months ago

    Erskine, United Kingdom Parker Shaw Full time

    **Job description**: **Pay rate** : £12.30, Inside IR35 **Duration** : 1 year Due to the growing success of our client’s Asset Upcycling Services, we are looking for a motivated & talented individual to the team as a Technology and Asset Renewal Engineer. You will help to continue to offer the highest levels of Service Delivery & Customer Satisfaction...

  • Hotel Sales Manager

    2 weeks ago

    Erskine, United Kingdom Little Kitchen Help Ltd Full time

    We are seeking a dynamic and experienced Hotel Sales Manager to join our client's team located in Erskine, Glasgow. This is an exciting opportunity for a results-driven individual with a passion for hospitality and proven experience in sales.Key ResponsibilitiesDrive sales across weddings, non-residential food and beverage, leisure, and corporate...

  • Hotel Sales Manager

    2 weeks ago

    Erskine, United Kingdom Little Kitchen Help Ltd Full time

    We are seeking a dynamic and experienced Hotel Sales Manager to join our client's team located in Erskine, Glasgow. This is an exciting opportunity for a results-driven individual with a passion for hospitality and proven experience in sales.Key ResponsibilitiesDrive sales across weddings, non-residential food and beverage, leisure, and corporate...

  • Customer Service Assistant

    6 months ago

    Erskine, United Kingdom MC Scotland Enterprises Ltd Full time

    **We are looking for Someone who can work 3 days out of 7. Hours of work are 8hrs. Shifts are 0700 till 1500 Earlyshift and 1500 till 2300 backshift.** Our Service Champions make sure that our service station is always a welcoming place for customers and help to keep customers safe. They keep the station clean, with everything working well. Above...

  • Customer Service Assistant(Nightshift)

    6 months ago

    Erskine, United Kingdom MC Scotland Enterprises Ltd Full time

    **We are looking for Someone who can work Nightshift, Friday, Saturday & Sunday. Hours of work are 8hrs, 2300 till 0700 Closed door policy until 0500.** Our Service Champions make sure that our service station is always a welcoming place for customers and help to keep customers safe. They keep the station clean, with everything working well. Above...