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Service Manager, Data
4 months ago
At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it's something we strive towards constantly through our work.
Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance.
Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.
We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience.
As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development.
At DXC, building a better you, builds a better us.We are seeking a highly knowledgeable ITIL Service Management Professional to join our team.
In this role, you will play a pivotal role in implementing, optimizing & delivering Service Management practices within a multi-discipline delivery environment.
Your knowledge in ITIL principles will be essential for enhancing service quality, aligning services with organizational objectives, and fostering efficient collaboration among teams.
This role requires a solid understanding of service management principles, communication skills, and the ability to collaborate effectively with various stakeholders.
Has end-to-end accountability on one or more ITIL processes?Reviews the effectiveness and efficiency of the supported ITIL processes.
Responsible in ensuring supported process components are executed.
Perform & Participate in Quality Audits
Maintains close contact and communication channels with Account team to ensure service requirements are met.
Participate in the CSIP (Continuous Service Improvement Program) and support of process improvements.
Conduct trend analysis on supported ITIL processes within the supported production environments.
Support in achieving service management SLAs for the supported ITIL processes.
DXC Service Management Processes Include but are not limited to:
Configuration Management
Service Level Management
Incident Management
Problem Management
Change Management
Capacity Management
Service Improvement
Availability Management
ITIL expertise:
ITIL 4 certification is considered an advantage.
Process Tool(s): understanding or knowledge of tools supporting the process, e.g., ServiceNow, Service Manager
Process & Quality Management:
the act of planning and monitoring the performance of a process.
Data Analysis:
transforming data to extracting information and draw conclusions.
Risk Management:
identification and management or mitigation of risks
General Project Management
Business Analysis
General Financial Management
English Spoken and
Written Skills:
ability to communicate and make himself/herself understood verbally and in writing.
Service Portfolio Knowledge
Diversity:
ability to understand and integrate diverse opinions
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