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Operations Manager

4 months ago

York, United Kingdom Schoen Clinic Full time

Job summary

As the Operations Manager, youwill oversee the daily workings of the service and plan, manage and implement schedules of work to ensure deadlines are met. The role will be responsible for overseeing a high-quality standard of work from contractors whilst ensuring costs are controlled and the service is able to run effectively and efficiently to meet the expectations and needs of our service users.

Main duties of the job

You will be required to deliver hard or soft facilities management and ensure site compliance with all health and safety requirements. This role manages all non-clinicaladministrators, maintenance, catering and house-keeping colleagues; providing supervision, support and training as appropriate. Further duties will include (but not limited to):

Oversee all contracts for the facilities; medical equipment, Admin supplies, maintenance, housekeeping and catering contracts to ensure work schedules are adhered to and standards maintained in accordance with SLAs; Undertake relevant site audits as outlined by Schoen Clinic quality and governance procedures Work as part of the Senior Leadership Teams to promote Schoen Clinic culture that encourages open communication and positive relationships; As part of the Senior Leadership Team provide weekly, monthly and quarterly reports as part of hospital and corporate operations and governance functions, and attend relevant meetings; As part of the Senior Leadership Team, provide information for quality reports, NHS contractual returns and regulatory inspections; Build, develop and maintain positive relationshipswith key stakeholders both internal and external to the business, and any other organisations as required; Carry out any other reasonable duties commensurate with the role as delegated or requested by the Hospital Director as the needs of the service require.

About us

Our culture of world-class medical excellence is based on our five key values:

Accountable: Taking ownership of the things I say and do

Caring: Treating others as I would like to be treated

Collaborative: Working together to make a winning team

Courageous: Being proud to be different and challenge the norm

Determined: Seeing things through to meet and exceed expectations

Schoen Clinic York is a highly specialised Hospital for adults in the North of England. We are currently based on the ground floor of Minster Grange, and in July 2024 will be expanding to cover the full building with other service lines including Dementia care. We are situated just off Haxby Road which is 10 minutes drive from York Train Station and 4 miles from the A64.

Job description

Job responsibilities

Please see the attached 'Schoen Clinic Operations Manager Job Description' for more information about the role.

Person Specification

Experience

Essential

Proficient in managing statutory building compliance using a multi-functional CAFM system Ability to manage teams to achieve organisational goals. Able to present ideas and results to different stakeholders across the business. Ability to work within a team to ensure that the company values are upheld, and its goals are met. The ability to take a lead when hurdles arise or when tasks require completion. Experience managing facilities in an healthcare/hospital environment Line management experience Experience of managing statutory and regulatory maintenance tasks and schedules Operations/Facilities Management training or equivalent experience KPIs, service quality reporting and data set management

Desirable

Training or Experience in supervision, coaching, teaching or mentoring Knowledge of the Mental Health act Project Management Knowledge of regulatory and statutory compliance and legislation in building operation. Experience of working as part of a senior Leadership Team Experience of project management Experience of working with NHS Experience of working in mental health Experience of managing hospital administration and operations including clinical and non-clinical aspects

Qualifications

Essential

Hold a relevant qualification in operations / facilities management or Leadership ( Degree, HND/HNC, Diploma) Up-to-date IOSH managing safely

Desirable

Health and Social Care Training or equivalent experience NEBOSH IWFM ILM