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Operations Manager

2 months ago

York, York City, United Kingdom One to One Recruitment Full time
{"title": "Operations/Office Manager", "description": "Job Summary

We are seeking an experienced Operations/Office Manager to join our team at One to One Recruitment. As a key member of our organization, you will be responsible for overseeing all operational aspects of the business, including team leadership, client liaison, and project management.

Key Responsibilities
  • Team Leadership & Management
    • Lead and manage a small team of administrators, setting priorities and performance goals.
    • Oversee the field team of Assessors, ensuring timely and accurate completion of surveys.
    • Manage staff leave, sickness, and maintain HR records.
  • Client Liaison & Relationship Management
    • Act as the primary point of contact for clients, ensuring excellent communication and service delivery.
    • Arrange, lead, or attend Teams meetings with clients and contractors, ensuring clear communication and project alignment.
    • Handle client complaints and work towards timely and effective resolutions.
  • Project Management
    • Plan, manage, and prioritize survey projects using project management software and Excel.
    • Ensure seamless communication between the admin team, clients, and Assessors on a per-project basis.
    • Book accommodation and communicate weekly plans with the field team.
    • Engage trusted Contractors during busy periods.
Requirements
  • Previous experience as an Operations/Office Manager or in a similar role.
  • Excellent communication and client management skills.
  • Proficiency in Microsoft Office Suite and project management software.
  • Understanding of HR practices, H&S compliance, and experience in finance-related tasks, such as invoicing.
  • Personable and outgoing; a positive and professional attitude.
  • Strong problem-solving skills with the ability to work under pressure and meet tight deadlines.
What We Offer
  • Salary: £38-£45K (dependent on experience).
  • Job type: Permanent, full-time, hybrid (3 days in the office).
  • Benefits include: free parking, generous contributory pension scheme, flexible working, and 25 days holiday + bank holidays.
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