Group Reservation Manager

1 month ago

MoretoninMarsh, United Kingdom Barons Eden - Head Office Full time
Group Reservation Manager
LocationHead Office, Moreton-in-Marsh, Gloucestershire

About the Role

The successful candidate will develop strategies to meet and exceed sales targets of the Central Reservations Team (CRO). This shall be achieved by analysing past performance, identifying areas of improvement, contributing with creative ideas and implementing new approaches to drive sales and optimise team performance. 

The position involves working closely with other members of the Barons Eden Commercial Leadership Team to drive and maximise group revenues. 

 Experience within team development and mentorship is crucial. The candidate shall foster a culture of growth and development within the CRO Team to ensure team members reach their full potential and as a result contributes to a differentiated guest experience.

Our Purpose

Here at Barons Eden our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our Hotel and Spas.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

Benefits:

  • Industry competitive salary
  • Free Parking
  • A fun, supportive and inclusive working environment
  • Discount on Spa experiences and treatments at any of our properties
  • Discounts on overnight stays at Hoar Cross Hall
  • 20% Discount on spa products
  • You will be invited to join our staff benefit programme Perkbox for discounted retail and leisure deals.
  •  Also includes access to our Employee Assistance program – offering a suite of well-being services, so you can receive all-round support whenever you need it.
Your Responsibilities:
  • Ensure effective and efficient management of
    day-to-day reservation office activities
  • Work with and take direction from the Commercial Leadership Team to achieve and surpass financial targets
  • Complete end of day productivity and sales reports to analyse and improve results
  • Recruit, coach, train and support the CRO team to create a cohesive and motivated team
  • Deliver monthly performance reviews and set clear objectives to improve performance to achieve team excellence
  • Develop a clear and effective process for dealing with complaints and then reviewing to improve overall performance 
  • Constant oversight of standards in accurate data entry, record-keeping and auditing, to eliminate errors and guarantee outstanding service delivery to guests

Personal Specification - Essential:

  • Minimum two years senior experience in reservations and sales within the hospitality industry
  • Excels in managing sales KPI through improving call handling rates, increasing sales yields, and enhancing conversion rates to bookings
  • Intuitive problem solver – A solution focused mind, well versed in hotel operations, with the finesse to respond to guest requests efficiently
  • Comfortable working in a fast-moving environment, good decision-maker, and forecaster

  • A strong leader, mentor and motivator

  • A full valid UK driving licence 


Shift Patterns:
  • 5 days at Head Office are required,
  • 40 hours per week
  • Please note that flexibility is required and as you will be expected to work as and when necessary to meet business needs. This may include weekend work.  
People say you can’t choose your family, well we choose you to be part of ours.

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