Group Reservations Manager

4 weeks ago

MoretoninMarsh, United Kingdom OX-SEVEN LIMITED Full time

Are you a Manager in the world of reservations/sales/customer service? Potentially feel like your commercial acumen and regular target attainment is being over looked? We are looking for a Group Reservations Manager to join a hospitality group who has investedupwards of £15m into their properties in the last 18 months - they are stunning

Your role as the Group Reservations Manager is to drive revenue, performance and efficiency in the busy reservations department, that operates over 7 days. The busy reservation office, takes upwards of 700 calls a day, and its essential that you create ahighly efficient team whilst ensuring the guest experience is second to none.

You’re going to be an excellent people manager, someone who knows how to get the best out of agents working in a demanding environment. You will spend time inducting, training and communicating the best practice around selling packages to potential customers.

You will have probably guessed by now, experience working in reservations/sales is an absolute prerequisite for this role, so we will look for this experience on CV when assessing. We're looking for someone who has come from a high-end hospitality groupand understands the intricacies of the customer journey through the reservations team.

Delivering monthly performance reviews, setting objectives and coaching the team are all part of your remit too, as well as completing reports on daily productivity and sales figures.

This is a group that really looks after their employees and can offer real opportunity to progress you professionally, as you will work with a very experienced set of industry professionals. They have a mantra of being proud, being committed, and being betterthan yesterday - we love this

From a salary perspective, you are looking at around £40,000, depending on your experience - there is the ability to earn bonus on top as well. You will be based at the central reservation office, which is located in Moreton-in-Marsh (so please make surethis is a reasonable commute for you) and will work on a rota of 5 out of 7 days (working 1 in 3 weekends).

We appreciate this is a tiny snapshot of what you would do, so If you are interested and want to know more, call me, send me a message (Dan Beecher on LinkedIn), DM, or whatever is easiest. We encourage anyone who feels they are suitable, to apply, we loveseeing diversity in our applicants. We use specialist technology to ensure there are no gender biases in our adverts.

Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail if you feel necessary.

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