Group Reservation Manager

1 week ago

Moreton in Marsh, Gloucestershire, United Kingdom Barons Eden - Head Office Full time
Group Reservation Manager
LocationHead Office, Moreton-in-Marsh, Gloucestershire

About the Role

The successful candidate will develop strategies to meet and exceed sales targets of the Central Reservations Team (CRO). This shall be achieved by analysing past performance, identifying areas of improvement, contributing with creative ideas and implementing new approaches to drive sales and optimise team performance.

The position involves working closely with other members of the Barons Eden Commercial Leadership Team to drive and maximise group revenues.

Experience within team development and mentorship is crucial. The candidate shall foster a culture of growth and development within the CRO Team to ensure team members reach their full potential and as a result contributes to a differentiated guest experience.

Our Purpose

Here at Barons Eden our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our Hotel and Spas.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals....

Benefits:

  • Industry competitive salary
  • Free Parking
  • A fun, supportive and inclusive working environment
  • Discount on Spa experiences and treatments at any of our properties
  • Discounts on overnight stays at Hoar Cross Hall
  • 20% Discount on spa products
  • You will be invited to join our staff benefit programme Perkbox for discounted retail and leisure deals.
  • Also includes access to our Employee Assistance program – offering a suite of well-being services, so you can receive all-round support whenever you need it.
Your Responsibilities:
  • Ensure effective and efficient management of
    day-to-day reservation office activities
  • Work with and take direction from the Commercial Leadership Team to achieve and surpass financial targets
  • Complete end of day productivity and sales reports to analyse and improve results
  • Recruit, coach, train and support the CRO team to create a cohesive and motivated team
  • Deliver monthly performance reviews and set clear objectives to improve performance to achieve team excellence
  • Develop a clear and effective process for dealing with complaints and then reviewing to improve overall performance
  • Constant oversight of standards in accurate data entry, record-keeping and auditing, to eliminate errors and guarantee outstanding service delivery to guests

Personal Specification - Essential:

  • Minimum two years senior experience in reservations and sales within the hospitality industry
  • Excels in managing sales KPI through improving call handling rates, increasing sales yields, and enhancing conversion rates to bookings
  • Intuitive problem solver – A solution focused mind, well versed in hotel operations, with the finesse to respond to guest requests efficiently
  • Comfortable working in a fast-moving environment, good decision-maker, and forecaster
  • A strong leader, mentor and motivator
  • A full valid UK driving licence

Shift Patterns:
  • 5 days at Head Office are required,
  • 40 hours per week
  • Please note that flexibility is required and as you will be expected to work as and when necessary to meet business needs. This may include weekend work.
People say you can't choose your family, well we choose you to be part of ours.

  • Group Sales Manager

    7 days ago

    Moreton in Marsh, Gloucestershire, United Kingdom Barons Eden - Head Office Full time

    Group Sales ManagerLocation: Head Office, Moreton in MarshSalary: £35k per annumJobDescription:As the GroupSales Manager, you will ensure that the overall sales targets of the CentralReservations Team (CRO) are achieved and surpassed. Your roleinvolves contributing with creative ideas and professional input to exceed the budgetedtargets, optimise team...

  • Assistant Housekeeping Manager

    7 days ago

    Moreton in Marsh, Gloucestershire, United Kingdom Compass Group UK Full time

    We're recruiting an experienced Assistant Housekeeping Manager working for 14Forty at the Fire Service College on a full time basis, contracted to 35 hours per week as per rota.As an Assistant Housekeeping Manager, along with our Head Housekeeper you willbe responsible for the smooth running and helping to deliver truly incredible Housekeeping within this...

  • Customer Service Administrator

    1 week ago

    Moreton in Marsh, Gloucestershire, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment is thrilled to be supporting an awarding-winning spa and hotel owner in their search for someone to join their Reservations Department. With great benefits and an enthusiastic and inclusive team, this could be the perfect role for you.Key responsibilities: Handling and booking reservations at the hotels and spas Taking inbound calls with...

  • Bar Manager

    3 hours ago

    Moreton in Marsh, Gloucestershire, United Kingdom Bamford Collection Full time

    THE BAMFORD COLLECTION IS A GROUP?OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING?AND NURTURING PEOPLE AND PLANET.?ABOUT THE ROLEWe have a very exciting role available at The Fox at Oddington, for a Bar Manager click apply for full job details

  • leisure centre deputy manager

    1 month ago

    Moreton in Marsh, Gloucestershire, United Kingdom Talent Sure Recruitment Limited Full time

    Leisure Centre Deputy Manager/SupervisorLocation: Moreton in MarshSalary: 25,000 per annumHours: Full Time, Monday-Sunday (Bi-Weekly Rota)Contract: Full Time, PermanentDo you want to join a Company that trains firefighters and saves lives?We are looking for a passionate Leisure Centre Deputy Manager to join their team at the Fire Service College. You'll play...

  • leisure centre deputy manager

    3 weeks ago

    Moreton in Marsh, Gloucestershire, United Kingdom Talent Sure Recruitment Limited Full time

    Leisure Centre Deputy Manager/SupervisorLocation: Moreton in MarshSalary: 25,000 per annumHours: Full Time, Monday-Sunday (Bi-Weekly Rota)Contract: Full Time, PermanentDo you want to join a Company that trains firefighters and saves lives?We are looking for a passionate Leisure Centre Deputy Manager to join their team at the Fire Service College. You'll play...

  • leisure centre deputy manager

    1 week ago

    Moreton in Marsh, Gloucestershire, United Kingdom Talent Sure Recruitment Limited Full time

    Leisure Centre Deputy Manager/SupervisorLocation: Moreton in MarshSalary: £25,000 per annumHours: Full Time, Monday-Sunday (Bi-Weekly Rota)Contract: Full Time, PermanentLooking to be part of a team that trains and supports firefighters at a vital establishment?We are in search of a dedicated Leisure Centre Deputy Manager to join the Fire Service College...

  • Weekend Tills Assistant

    1 week ago

    Moreton in Marsh, Gloucestershire, United Kingdom Fosseway Garden Centre Blue Diamond Full time

    Tills & Customer ServicesHours Saturdays 9-5.30, Sundays As a Till & Customer Service General Assistant, you will be responsible for Key accountabilities/primary responsibilities. Engaging openly with our customers with an energetic and can-do attitude. Ensuring customers are served in a timely and polite manner. Being able to provide exemplary and friendly...

  • Fundraiser

    1 week ago

    Moreton in Marsh, Gloucestershire, United Kingdom Cotswold Friends Full time

    FundraiserMain Purpose of the Role:To raise funds for Cotswold Friends Community Services, working with the Fundraising ManagerGrant & Trusts Research new sources of grant income to match these with the charity's services and projects Write grant reports to funders, ensuring deadlines are met Keep accurate records in the office and on shared files Maintain...

  • Landscape/gardener

    7 days ago

    Moreton in Marsh, Gloucestershire, United Kingdom Root Group Full time

    At Root, we work on a variety of projects. Our team work to a high standard of quality and root offers the right support and tools to help manage your workload.If you consistently work to a high standard and are looking for a company who will value your efforts, then Root could be the next step for your career.As a family based medium sized regional main...

  • Purchasing Manager

    5 days ago

    Moreton-In-Marsh, UK, Gloucestershire, United Kingdom Bamford Collection Full time

    The Bamford CollectionDaylesford, Bamford, and our hospitality group are part of an extraordinary group of businesses, based at Daylesford Organic farm in the heart of the Cotswolds.About the roleThe Purchasing Manager will be responsible for overseeing the procurement of products and services necessary for our retail operations. This role involves working...

  • Assistant Management Accountant

    4 weeks ago

    Moreton-In-Marsh, UK, Gloucestershire, United Kingdom Bamford Collection Full time

    The Bamford CollectionDaylesford, Bamford, and our hospitality group are part of an extraordinary group of businesses, based at Daylesford Organic farm in the heart of the Cotswolds.About the roleWe are looking for two Assistant Management Accountants to join our Finance team based in the Cotswolds to support two of our businesses, Bamford and Daylesford...

  • Assistant Management Accountant

    3 weeks ago

    Moreton-In-Marsh, UK, Gloucestershire, United Kingdom Bamford Collection Full time

    The Bamford CollectionDaylesford, Bamford, and our hospitality group are part of an extraordinary group of businesses, based at Daylesford Organic farm in the heart of the Cotswolds.About the roleWe are looking for two Assistant Management Accountants to join our Finance team based in the Cotswolds to support two of our businesses, Bamford and Daylesford...

  • Commercial Finance Manager

    7 days ago

    Moreton-In-Marsh, UK, Gloucestershire, United Kingdom OX Seven Talent Partners Full time

    Commercial Finance Manager - Hospitality SectorIf you have a passion for finance, premium hospitality and driving efficiencies throughout a business, this could be the career move you’ve been waiting for. We are working with a premium hospitality group, operating in the luxury hotel and spa sector, to find a new Commercial Finance Manager. They have...

  • Facilities Team Member

    1 week ago

    Moreton in Marsh, Gloucestershire, United Kingdom The Bamford Collection Full time

    Facilities Team Member - Moreton-in-MarshTHE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. ABOUT THE ROLEOur Facilities team is essential to the smooth running of our sites. This is a varied role, supporting all areas of the business. You will be helping our VM teams to install...

  • Plant Team Member

    1 week ago

    Moreton in Marsh, Gloucestershire, United Kingdom The Bamford Collection Full time

    Plant Team Member - Moreton-in-MarshTHE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. ABOUT THE ROLEWe are looking for a new Plant Team member to join the Daylesford Garden Team.SALARY: 10.75 per hour + troncHOURS: 40 hours per weekSHIFTS: Weekdays and weekendsRESPONSIBILITIES...

  • Ecommerce Planner

    7 days ago

    Moreton in Marsh, Gloucestershire, United Kingdom The Bamford Collection Full time

    Ecommerce Planner - Moreton-in-MarshTHE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. ABOUT THE ROLEAs an integral part of our Supply Chain team, the Ecommerce Planner plays a vital role in managing the despatch process for online orders, ensuring accurate and timely deliveries...

  • Leisure Centre Attendant

    7 days ago

    Moreton in Marsh, Gloucestershire, United Kingdom Capita Full time

    We are looking for individuals keen on working in the Sports and Leisure industry, to join our team at a large Sports Centre in the heart of the Cotswolds.You will be employed on a zero hour contract, with flexible days/hours, to be agreed in advance with the Sports Centre Manager.Job title:Leisure Centre AttendantWhat you'll be doing: Supporting the centre...

  • Fire Service Instructor

    7 days ago

    Moreton in Marsh, Gloucestershire, United Kingdom Capita Full time

    Description : What you will be doing: Training groups of delegates in both classroom and practical environments Delivering all aspects of the training course to the LFB delegates including modern-day firefighting techniques, in a variety of scenarios that will mean every operational firefighter of LFB will have the basic knowledge and skills to...

  • F&B Assistant

    1 month ago

    Moreton in Marsh, Gloucestershire, United Kingdom The Bamford Collection Full time

    F&B Assistant - Moreton-in-MarshTHE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. ABOUT THE ROLEThe Fox at Oddington is a modern country pub and restaurant, based in The Cotswolds. As an F&B Assistant, you'll be responsible for delivering exceptional service to our guests at all...