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Business Support Officer

3 months ago

Hartlepool, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

Job summary

An opportunity has arisen to recruit a Business Support Officer within the Care Group Healthy Lives Business Support Team. The post will be based at University Hospital of Hartlepool / hybrid working, although a key element of this role will require travel between Trust sites and other premises for business purposes. This is a permanent hours post, Monday to Friday to cover office hours between 08:00 and 17:00.

Must hold Diploma/NVQ Level 4 qualification in a relevant field or equivalent experience or willingness to work towards within an agreed timescale. Key skills in literacy and numeracy level 2 or O level/GCSE in Maths and English grade C or above are essential.

Main duties of the job

Accountable to the Senior Business Lead for Care Group Healthy Lives, the post holder will be responsible for, develop and maintain the Care Group business critical digital monitoring solutions.

Support front line services in the adoption of new systems and associated processes.

The post-holder will work with staff across the Trust, and beyond, including Adult Care Home settings.

The role will involve developing and providing comprehensive, efficient organisation of some training sessions and events, collecting data and feedback.

The post holder must work with initiative and without direct supervision on assigned key tasks to assist in the delivery of team objectives.

The post-holder will promote the Healthy Lives Care Group vision and ensure this is embedded in all business activities.

About us

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and "Together we are North Tees & Hartlepool"

Job description

Job responsibilities

Details of the full job description and person specification are available to view when you click to apply for the vacancy

Person Specification

Qualifications

Essential

or equivalent Level 4 Qualification in Line Management / Team Lead Level 4 qualification in a relevant field or equivalent experience Level 3 in Business Administration or equivalent experience of qualification Good standard of secondary education; GCSE at Grade C / 4 or above / equivalent

Desirable

Pertinent complimentary courses to enhance basic qualifications , QSIR Foundation / PRINCE2 Foundation Formal training qualification, such as Certificate in Education & Training gained within the last 3 years or equivalent experience, or willingness to work towards Evidence of self-development

Experience

Essential

At least 3 years experience of working within NHS environment A working knowledge of the principles of Data Standards and an understanding of the term Data Quality Experience of offering advice and guidance to staff Extensive experience using database and spreadsheet skills Experienced in contributing to the support and delivery of projects Experience of developing and delivery of training Experience of producing documents to a high standard or presentation with good accuracy Relevant experience of working within a busy office Working knowledge of Microsoft Office

Desirable

Previous experience of training systems Understanding / experience of Sharepoint Understanding / experience of MS Teams Knowledge of information systems

Skills

Essential

High levels of computer literacy with email, internet and Microsoft Office High levels of self motivation Analytical, reporting writing and presentation skills Awareness of the importance of confidentiality - ability to work within appropriate boundaries Ability to use good judgement skills when dealing with enquiries and problems Ability to plan, organise time and resources, working to tight deadlines and conflicting demands Attention to detail Customer focussed Excellent communication skills that can influence at all levels Able to proficiently use IT systems including Microsoft Word, PowerPoint, Excel, Teams and Visio Be willing to learn new IT systems as needed. A good team player with the ability to work on own initiative Excellent verbal, written literacy and numeric skills

Desirable

Knowledge and understanding of filing systems Experience of updating intranets / websites and using databases

Disposition

Essential

Good communication, interpersonal and organisational skills. Creative and proactive Willingness to work flexibly and carry out tasks within the remit of expertise Ability to work under pressure / meet tight deadlines whilst delivering high quality work Able to demonstrate confidentiality tact and discretion when dealing with people Enthusiastic and willing to learn and develop Ability to use computer equipment