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Apprentice Receptionist

3 months ago

Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Job summary

*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help

We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.

If you are interested in joining our reception team as an Apprentice and feel that you could bring a positive approach and you are looking for a rewarding supportive job role and feel you could make a difference, then AMU is the place for you. Last year our reception team won team of the year award, which was a great achievement.

Apprenticeship Eligibility Criteria:

All applicants must be:

Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

Good general standard of education 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skills

Full time: hours per week

Main duties of the job

AMU is part of the emergency service running 3 Units side by side as well as offering a same day emergency care service which receives internal and external referrals for patients to be seen, assessed, have investigations, and discharged within the same day to assist with admission avoidance.

We are looking for a friendly and enthusiastic person who would like to make a difference working frontline in a role which is at the heart of the NHS. You will work alongside our receptionists, nurses, and other allied professionals. This role will include working in a busy team and a busy hospital, meeting and greeting patients and relatives as the first point of contact. Providing telephone coverage, admitting patients using the relevant computer systems and update as necessary for the duration of the patients stay whilst on AMU, and other general receptionist duties.

As a team and as a department working within one of the largest hospitals in the UK in terms of inpatient capacity, we strive to provide the best experience to all from the initial first greeting to the end of the patients journey within AMU always demonstrating the NNUH's pride values.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description

Job responsibilities

Prepare patients case notes and make available in a timely fashion. Making up patient admission packs in advance of admissions, including producing duplicate label sets, preparing wrist bands and obtaining patients case notes. To assist in keeping records up to date by using IT hospital systems Pas, Symphony and Web-ice in line with the Trust User Policies. File and prepare Patients Case Notes on Discharge in order to prepare clinical coding form for patient episode and ensure it is completed by medical staff on a daily basis. Arrange where appropriate follow-up outpatient appointments. Have a full awareness of admission procedures and regulations for Overseas Visitors are met including EC patients and act upon. Answer incoming non-medical telephone calls in a professional manner and deal with them appropriately. To use the fax machine as and when required. Where appropriate after liaising with the doctor inform deceased patients GP to advise of the patients death in hospital. Provide good communications with other departments ( X-ray, Health records etc.) Following hospital policy ensure the safe keeping of patients property and valuables.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

4 GCSEs at D/3 or above (if Maths and English have not been obtained these will be achieved during the apprenticeship)

Experience

Desirable

Previous clerical work including data input Experience in NHS or customer service organisation

Skills

Essential

Good communication and interpersonal skills Preference for working in and supporting a multi-disciplinary team Flexible - able to multi-task and prioritise Understanding of the need for confidentiality

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity, and Inclusion