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Urgent Treatment Centre Receptionist
3 months ago
Job summary
An exiting opportunity has arisen to join our team at the UrgentTreatment Centre in Herne Bay. We are looking for an experienced Receptionist.
We will consider both part-time and full-time applications.
Main duties of the job
Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.
About us
The Urgent Treatment Centre in Herne Bay is open 8:00 till 20:00;7 daysper week.
Urgent Treatment Centres (UTCs) provide treatment for minor injuries andillnesses that are urgent but not life threatening. They are GP-led and areequipped to diagnose and deal with many of the most common aliments peopleattend A&E for.
Job description
Job responsibilities
Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
a.Maintaining and monitoring the appointment system
b.Process personal, telephone and 111 requests for appointments
c.Answer incoming phone calls, transferring calls or dealing with thecallers request appropriately
d.Signpost patients to the correct service
e.Initiating contact with and responding to, requests from patients, teammembers and external agencies
f.Photocopy documentation as required
g.Data entry of temporary registrations and relevant patient informationas required
h.Input data into the patients healthcare records as necessary
i.Respond to requests for information insurance and solicitorsletters to the Medical Secretaries as per our unit policies.
j.Manage all queries as necessary in an efficient manner
k.Carry out system searches as requested
l.Retrieve and file medical records
m.Maintain a clean, tidy, effective working area at all times
n.Monitor and maintain the reception area and notice boards
o.Support all clinical staff with general tasks as requested
Person Specification
Other requirements
Essential
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care
Experience
Essential
Experience of working with the general public
Desirable
Experience of administrative duties Experience of working in a health care setting
Skills
Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
EMIS user skills
Personal qualities
Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure