Vice President – Payments Operations – Workflow Product Delivery Manager

3 weeks ago


London, United Kingdom JPMorgan Chase & Co. Full time

This is great opportunity for a motivated, high performing individual with experience in driving complex transformation initiatives, program management, transformation and process reengineering.

As a Product Delivery Manager – Vice President within Payments Operations team you will drive the Workflow strategy for Payments Operations, a critical initiative that is critical for the Payments organization’s aggressive growth strategy.

Partnering with Operations, Client Service & Implementations, and Technology, you will define and execute a holistic strategy and roadmap to onboard Operations to a strategic workflow tool that enables each group to achieve agreed target outcomes while reducing friction between internal functions that impact the client experience and product scalability. This is a key initiative that will enable our business to better service our clients by streamlining the interactions between groups through an automated orchestration based on defined user journeys.

Job responsibilities

Creates a holistic strategy to onboard Payment Operations to the target workflow toolkit, identifying and agreeing target outcomes and business drivers Develops and syndicates business case to secure buy-in to support proposed strategy Defines target state processes, identifies requirements to close gaps in the current state Identifies and interlocks interdependencies with core processing systems Integrates new technologies such as Gen AI and Machine Learning to increase automation and eliminate manual steps Executes the delivery of and onboarding to strategic workflow solution  Works closely with the Product Owners and Technology on prioritization of deliverables from a business and technology perspective Creates and manages holistic program and project plans to ensure the successful delivery of key milestones, escalating and removing blockers

Required qualifications, capabilities, and skills 

Significant experience within a transformation function using both Agile and Waterfall practices  Experience in designing and delivering end-to-end target Operating models and business processes Exceptional communication and presentation skills with the ability to clearly storyboard using tools like PowerPoint is essential Superior strategic, analytical and problem-solving skills, and is capable of clearly communicating a long term vision across the organization Prior experience working with Operations functions within or outside Financial Services is critical Able to partner with and influence other groups outside of the team’s reporting line, aligning multiple functions to a singular set of objectives Logical, structured approach to planning, problem solving and decision-making Exceptional organizational skills, be able to prioritize demands/tasks based on priority level Ability to multitask and handle high stress while maintaining accuracy in tight deadlines  Comfortable working with multiple functions across regions and time differences
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