IT Service Delivery Lead

4 days ago

Blackburn, United Kingdom ASSYSTEM Full time
Job Description

The Service Delivery Lead will be an integral part of the IT Team’s delivery of high-quality services to the business.  Reporting to the UK IT Operations Manager, this role involves:

  • Service Quality: Ensure the delivery of expanding portfolio of high-quality services to meet the business’ expectations.
  • Service Governance: Ensure that departmental processes align with the business’ auditing and wider industry requirements.  Asset register and CMDB
  • Collaboration: Work closely with other departments to ensure seamless service delivery, supporting bids for projects with appropriate Knowledge Management of processes. 
  • Change management: Own and improve the department’s Change Management processes. 
  • Process Improvement: Identify and implement process improvements to enhance service delivery efficiency and effectiveness.
  • Client Relationship: Build and maintain strong relationships with internal clients, acting as a key point of contact within the business for service delivery issues.
  • Issue Resolution: Proactively identify and resolve service delivery issues to ensure client satisfaction

Qualifications

  • Experience: Minimum of 5 years of experience in IT, with at least 2 years in a service delivery or related role.
  • Knowledge of service delivery frameworks (e.g. ITIL).
  • Proficiency in using service management software and tools.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to manage multiple priorities


Additional Information

Whilst not essential, the following would be of benefit:
•    ITIL Certification 
•    Certifications in Microsoft technologies
•    An understanding of Microsoft Active Directory
•    An understanding of vmWare
•    Knowledge of Solarwinds IT Service tools.  
 

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter . Bring your unique contributions and help us shape the future.

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