Mood and Anxiety Pathway Lead

1 week ago

Royal Tunbridge Wells, United Kingdom NELFT NHS Foundation Trust Full time

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

Mental Health Wellness Team South is seeking an experienced Medical Secretary to provide smooth and efficient secretarial and administrative support function to the Consultant Psychiatrist and medical team. The successful applicant will have working experience of secretarial support in a health care setting and be able to demonstrate excellent organisational and workload management skills.

MHWT is a multi-disciplinary service, providing a range of specialist interventions within an integrated person-centred approach to people aged 18-65 resident in the Borough of Redbridge.

Main duties of the job

The successful candidates will have excellent written communication skills and have an efficient and confident approach to dealing with staff, patients, relatives and outside agencies as required.

The post holder will be required to undertake some general administrative duties within the service which directly support the work of the multi-disciplinary teams.

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High-Cost Area Supplement

This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436) pro rata for part time staff.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Detailed job description and main responsibilities

To work flexibly to provide efficient, high quality secretarial, administrative and support services to the Consultant Psychiatrists and their medical colleagues as required and to maintain office cover. This will include the transcribing from recorded dictation or handwritten notes, typing of clinic letters, emails, minutes, reports, presentations etc., all other correspondence generated by Consultants and their team.

To maintain and upkeep registers etc., using database/spreadsheet applications, arrange investigation appointments for patients at the request of the Consultant and where appropriate, maintain a comprehensive investigation results file and ensure all results are brought to the attention of medical staff so that appropriate action can be taken. Working experience of RiO is essential for this role. Keep patient records up to date on the Trust’s electronic database (RiO). Make appointments, contacting patients, carers and other agencies as required, ensuring outward post is despatched as quickly as possible. Maintain electronic diary system

To act as first point of contact to clients, their family/carers, GP’s, consultants from other disciplines, CPNs other medical/professional staff, and professionals from other services and professional backgrounds. Some clients may present as anxious, or angry. Our patients and their carers need to be treated courteously, appropriately and with telephone callers in a courteous manner taking & relaying messages accurately – telephone calls may be of a sensitive nature.

Person specification

Experience

Essential criteria

Previous medical secretarial experience Experience of working in a multi-disciplinary team Experience of working in a Mental Health Organisation Competence in audio/copy typing to produce high quality, well presented documentation Ability to take minutes Understanding of Confidentiality & sensitive nature of the work

Desirable criteria

Advanced secretarial qualifications.

Qualifications

Essential criteria

NVQ level 2 or equivalent standard of literacy and numeracy Excellent IT skills

Knowledge

Essential criteria

Handling sensitive and confidential information

Skills

Essential criteria

Good working knowledge of RiO, Outlook, Word, Excel, Power point, Access Clear communication skills including excellent writing, data entry and presentation skills

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.

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