Senior Patient Pathway Coordinator
1 week ago
Job summary
This post forms part of the new Kent and Medway Orthopaedic Centre team at Maidstone Hospital. Over200 new posts will support the new Centre, which is part of a national scheme to deliver more than 50 new surgical hubs across England. The new Centre will open in spring 2024 and treat patients from across the region, increasing the Trust's capacity for planned surgical procedures.
The Centre willexpand orthopaedic surgical capacity across Kent and Medway, playing an important part in elective recovery and the reduction of patient waiting times across the region.
As part of this, we are looking for a Full Time Senior Patient Pathway Coordinator to join the Paediatric Orthopaedic administration team.
This will be an exciting and challenging role as you will be responsible for looking after the Consultants and their patients full pathway from referral to treatment, ensuring that targets are met and excellent care is provided to our patients.
Your role will include managing and booking outpatient clinics and surgery lists for your consultants, prepping referrals and scan results and liaising with secretaries from our outreach partner Trusts. The successful candidate will help with tracking patient pathways from referral to treatment, monitoring the Paediatric Orthopaedic PTL and waiting lists.
This role would be perfect for an individual who is determined, motivated, highly organised and can bring a positive approach to a busy and demanding role.
Main duties of the job
You will work as part of the Trauma & Orthopaedics clinical administration unit to coordinate the treatment pathway for outpatient appointments and inpatient waiting lists for paediatric orthopaedic patients to ensure that Government waiting time targets are met.
Your role will include managing and booking outpatient clinics and surgery lists for your consultants, prepping referrals and scan results and liaising with secretaries from our outreach partner Trusts. The successful candidate will help with tracking patient pathways from referral to treatment, monitoring the paediatric orthopaedic PTL and waiting lists.
You would benefit from having knowledge of Allscripts, Theatreman, ERS, Medirota or similar systems plus an awareness of National Patient Access targets.
Experience booking outpatient clinics and theatre lists would also be beneficial, though training will be given on all aspects of the role for the successful candidate.
Exceptional administration experience and organisational skills are essential; along with an excellent telephone manner, knowledge of clinics/theatre lists and waiting lists.
This post is mainly based at Maidstone Hospital, but there is a need for some cross site working.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job descriptionJob responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
This post forms part of the new Kent and Medway Orthopaedic Centre team at Maidstone Hospital. Over 200 new posts will support the new Centre, which is part of a national scheme to deliver more than 50 new surgical hubs across England. The new Centre will open in spring 2024 and treat patients from across the region, increasing the Trusts capacity for planned surgical procedures.
The Centre will contain the latest novel open plan laminar flow theatres; open-plan surgical areas where up to three patients are treated in a dedicated space with a specialised air canopy over each station to prevent the spread of infection. The new facility will also include a 14-bed inpatient ward and a 10-bed day case ward, with recovery, x-ray and therapy space, all within a dedicated elective building.
The Centre will expand orthopaedic surgical capacity across Kent and Medway, playing an important part in elective recovery and the reduction of patient waiting times across the region.
Interview Date: To be confirmed
Person SpecificationQualifications
Essential
Educated to diploma level or equivalent knowledge, skills and experience. GCSE Mathematics and English (or equivalent)Experience/ Knowledge
Essential
Extensive administrative/secretarial experience which demonstrates the understanding of the key functions to providing an admin support service Experience of dealing with users and a proven experience of working within a customer support role Data collection and data entry experience. Ability to deal sensitively with patients and visitors some of whom may be anxious or concernedDesirable
Ability to deal with anxious patients and/ or their carers Knowledge of national NHS targets Experience managing staffSkills
Essential
Excellent organisational skills Customer service skills IT skills Excellent verbal and written communication skillsDesirable
NHS waiting list booking skills-
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