Systems Trainer

2 months ago

West Midlands, United Kingdom Active Care Group Full time

Job summary

Come and join one of the UKs largest independent provider in neuro and mental healthcare. We proudly employ over 4000+ people -no matter what your experience, we have jobs for everyone. We'dlike you to join us as aSystems Trainer on a 6 month fixed term contract within our IT Team at Active Care Group. This role is full time, hours per week and home based with some travel to sites and offices. We do require the successful candidate to drive and have access to their own vehicle.

Main duties of the job

The role of Systems Trainer within the IT Team is one that will enhance the system training, assisting in providing support, advice, guidance and continued development of IT applications and systems within the company. This is a responsible and demanding role, as part of the training function within the IT Team, and requiring: effective collaboration with operations across the business; the ability to assist in the design & development of system training packages, communicating and motivating in-house teams to onboard with new and improving technology driven business change.

About us

Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.

Job description

Job responsibilities

What you'll be doing:

Facilitate & enhance the provision of onsite Systems Training and Systems Implementation across the group. Systems include, but are not restricted to: EPR, Incident Reporting, HR system and workforce planning Be involved in the design of training packages & training materials for ‘Train The Trainer’ purposes & end users throughout the business Provide training representation within projects Design and develop end user documentation Identify and document best practices as part of ongoing process to increase efficiencies Facilitate UAT testing for end user experience Provide support during parallel runs prior to Go-Live Provide monthly reports & analysis on training delivered by the IT team, & escalate any areas of concern

What you'll have:

Demonstrating excellent customer service and support Excellent written and communication skills Sound decision making skills Knowledge and experience of dealing with escalation routes when problems arise On-going development and continuous improvement of technology products Drive effective change management initiatives Make constructive contributions and collaborate with others to achieve common goals

Technical Skills 

Office 365 applications Healthcare ERP systems Workforce planning/rostering systems Quality and Assurance systems

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

25 days plus bank holidays pro rata Birthday off Join the  Active Learning Hub  and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App  giving discounts and savings on your weekly shop Free 24 hour confidential  Employee Assistance Programme Helpline & App  to support with legal, health, wellbeing, relationship and consumer advice A  Nest Personal Pension  account Access to join a  Medicash Health Plan  for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding  Active Behaviours  via the  Active Awards  programme Enhanced Sick & Maternity Pay benefits Refer a Friend   Scheme  and earn yourself up to  £1000  by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group Person Specification

Experience

Essential

Previous experience as a Systems Trainer Healthcare experience

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