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Front Office Assistant

4 months ago

Twickenham, United Kingdom Aimbridge Hospitality Full time

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include

  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme
  • Career and lifestyle breaks – Allowing you to take time off for key life events.
  • Volunteer days – Up to two days per year to support a charity of your choice
  • Staff meals on duty

A day in the life of…

As Front Office Assistant you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the World with a friendly smile and exceptional service. You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time. Assisting with such needs as: transportation, and simply direct guests to sites and locations in the city. Additionally you will also be responsible for:

  • Welcoming guests to the hotel and conversing with them in the reception and public areas
  • Helping guests with their baggage and showing them to their rooms
  • Handling customer queries
  • Taking and delivering messages for the guests
  • Making travel and restaurant reservations for guests
  • Keeping the lobby and front of the hotel area clean and tidy at all the time
  • Assisting all other departments with any duties as required

Based in the London Twickenham Stadium Hotel you will be part of a  team of passionate people who know that being the best doesn’t always mean working around the clock. 

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. You must be knowledgable about your local area, including attractions and dining facilities, and have the initiative to act on your own to satisfy guest expectations. 

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.