Front of House Team Member

5 days ago

Twickenham, United Kingdom Gather & Gather Full time
Job Title: Front of House Assistant

We are seeking a skilled and friendly Front of House Assistant to join our team at Sky The Dining Room.

Job Purpose:

To provide exceptional customer service, maintain a clean and welcoming environment, and ensure accurate use of tills.

Key Responsibilities:
  • Serve food and beverages to the highest standard, using correct tools and presentation techniques.
  • Prepare and serve beverages in a timely manner, adhering to CH&CO standards.
  • Assist with food preparation in the kitchen, adhering to CH&CO standards.
  • Set up service counters and maintain service areas, ensuring cleanliness and presentation.
  • Clean and wash up equipment, kitchen, and service areas, adhering to cleaning schedules.
  • Under the guidance of the GM/AGM, ensure merchandising at service counters and dining areas is correctly priced, labelled, and in date.
  • Work with colleagues to maintain food availability during service periods.
  • Assist with cleaning and clearing tables, polishing cutlery.
  • Handle the till and cash sales accurately, taking responsibility for the security of all monies in the till.
  • Assist with monthly stock take as directed.
Customer Service:
  • Present a professional and friendly image with clients and customers.
  • Attend to customer needs in a polite and helpful manner, providing assistance where necessary.
  • Provide information to customers about food and make recommendations.
  • Work with colleagues to ensure excellent customer service.
  • Accurately and efficiently handle all transactions, assisting with cashing up procedures.
Health & Safety:
  • Understand and comply with CH&CO and statutory health, hygiene, and safety standards.
  • Wear the correct uniform and safety shoes as directed, maintaining uniform items appropriately.
  • Report any equipment and/or building fabric faults and hygiene, health, and safety hazards to the GM/AGM.
Occasional Responsibilities:
  • Attend training courses and CH&CO meetings as necessary.
  • Assist with monthly stock take as directed.

We offer a range of benefits and development opportunities to keep you content, including personal development and training opportunities, life assurance scheme, pension scheme, holiday allowance, eye care, and more.

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