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Healthcare Assistant

1 month ago

Grantham, United Kingdom K2 Healthcare Ltd Full time

Job summary

Enhanced Access model of care will see K2Healthcare PCN offer routine general practice appointments available atpatients own GP practice, or another local NHS location, on weekday eveningsfrom and on Saturdays from

Operated by a multidisciplinary team,including GPs, nurses, and other healthcare professionals delivering variousappointments depending on clinical need, including face to face and remoteappointments via telephone or online.

This is a consistent national access offer toprovide routine appointments at evenings and weekends to meet locallydetermined demand, alongside effective access to out of hours and urgent careservices.

Additionally, this provides a solution forpatients who may otherwise attend A&E.

Overall, this will enhance primary care accessacross Lincolnshire while also increasing the level of engagement andparticipation of all practices working together and closer to otherprofessionals from across the health and social care system

Main duties of the job

The Healthcare Assistant will assistmedical personnel in the care of organisation patients to include treatment,preventative care, screening and patient education. They will act as a focalpoint of communication between patients, doctors, nurses and other members ofthe primary health care team The post will also include some administrativeduties.

A uniform and name badge must be wornat all times.

About us

We are a GP Federation covering 16 practices. 10 in Grantham and surrounding villages and 6 in Sleaford. We cover 130,000+ patients across all sites.

We are continuing to support our practices resilience through the Additional Roles Reimbursement Scheme (ARRS); and supporting and developing neighbourhood working across our population.

We have teams of Clinical Pharmacists, Pharmacy Technicians, Social Prescribers and Link Workers, Occupational Therapists, Care Coordinators and Paramedics.

Job description

Job responsibilities

Key Responsibilities

Nursing:

BP monitoring

Urinalysis

Phlebotomy

Chronic disease reviews (physical health check)

NHS Health checks

Provide lifestyle advice to patients making any necessary referrals within the organisation.

Basic wound management (dressings, suture removals)

Weight monitoring

Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed.

Management of appointment system

Ensure total familiarity with all appointment systems including regular and incidental variations.

Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record.

Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients.

Monitor effectiveness of the system and report any problems or variations to the senior receptionist.

SPECIAL REQUIREMENTS FOR THE POST:

An understanding, acceptance and adherence to the need for strict confidentiality

An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to organisation limitations

An understanding and acceptance of ones capabilities and awareness of own limitations.

Ability to work without direct supervision and determine own workload priorities.

Basic keyboard and computer skills

Flexibility of working hours

Excellent communication skills

Generic Responsibilities

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, organisation staff and other healthcare workers. They may also have access to information relating to the organisation as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the organisation policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Experience

Essential

We are looking for an experienced Health Care Assistant with knowledge of working within a healthcare setting. Ability to provide quality care. Good interpersonal and communication skills. Good Team working skills. Effective time management. Ability to work independently following verbal or written instructions. An understanding, acceptance and adherence to the need for strict confidentiality Able to work on own initiative. Able to work under pressure and remain calm. Flexible and adaptable Aware of own limitations

Desirable

Ideally you will have the HCA skills including competency in phlebotomy and working with patients with long term conditions. Basic IT skills & knowledge in SystmOne