![Kerridge Commercial Systems](https://media.trabajo.org/img/noimg.jpg)
K8 Trade Support Apprentice
3 weeks ago
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses.
The Software Support Department assists customers with queries and problems relating to the KCS application software. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.
The Trade support apprentice role is to provide assistance to customers on issues within the trade component of the system as this has a direct impact on their business. Business operations that the K8 system supports include sales, buying, inventory control, warehousing, delivery management and data analytics, to name a few.
Key Responsibilities:
Support customers with problems and queries relating to the KCS application softwareAccurately resolve problems using investigative and analytical skillsIdentify and replicate problems that require a software change by DevelopmentWork as part of the Support teamWork with other departments to provide solutions to the customerPro-actively taking ownership of a wide variety of calls and problems Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level AgreementManaging, prioritising and progressing their adopted calls, in particularUsing the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken Regularly updating customers regarding the status of their callsEffectively handling complaints and call escalation requests form customers Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requestsContinually and pro-actively acquiring and retaining knowledge of KCS products and systemsPro-actively using the appropriate tools to gain and share knowledgeWorking with members of the Support Team and other departments to ensure that customers receive a prompt efficient serviceAlerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issuesFollowing and applying the standard Commercial Software Support Procedures and PracticesTaking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support ManagerUndertaking any other projects as required by the Support ManagerKey Requirements:
Essential:
Looking to gain work experience in the relevant field of their qualificationGood written and verbal communication skills Tech savvy and computer proficient Attention to detail Customer and service focused Driven, proactive and motivated personality Flexible to changes in tasks and the support environmentGood Problem-solving skills Eager to learn and apply new skills and conceptsDesirable:
In the process of or have completed an IT degree or diploma Any understanding of software and/or software support environments would be an advantage. Basic grasp of business processes and operationsPerson Specification:
Be able to investigate unfamiliar problems and generate an effective solutions in a systematic and logical mannerHave excellent customer care and strong interpersonal skillsProject a professional imageBe adaptable and work as an effective member of a teamBe organised and manage own workload efficientlyMaintain a professional standard of communication at all levelsWork conscientiously and use initiativeBe calm under pressure and manage stressful situationsAdopt a positive, pro-active approach to workSpecial Conditions:
Support Apprentices are required to work 2 standard shifts with an hour unpaid lunch break
08:00 – 16:3009:30 – 18:00Company Info
Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
Equal Opportunities
KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
-
K8 Trade Support Apprentice
2 weeks ago
Gateshead, United Kingdom KERRIDGE COMMERCIAL SYSTEMS CORP Full time"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Kerridge Commercial Systems is a market leader in the development and provision of...
-
K8 Trade Support Apprentice
2 weeks ago
Gateshead, United Kingdom KERRIDGE COMMERCIAL SYSTEMS CORP Full time"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Kerridge Commercial Systems is a market leader in the development and provision of...
-
K8 Presales Consultant
2 days ago
Gateshead, United Kingdom KERRIDGE COMMERCIAL SYSTEMS CORP Full time"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Due to continued growth in our level of sales activity, a vacancy exists within our...
-
Trade Supplier Apprentice
1 month ago
Gateshead, United Kingdom My Learning Skills Full time**Trade Supplier Apprentice**: **Overview**: A fantastic role has been created at C P Lighting & Interiors in Gateshead’s Team Valley for confident and hardworking Trade Supplier apprentice to work in their trade warehouse. **CP Electrical**: Gateshead, NE110EJ **£192.40** ****Per Week **40.00 Hours** Per Week **Role and...
-
Trades Apprenticeships
1 month ago
Gateshead, United Kingdom Gateshead Council Full time**We are thrilled to announce that Gateshead Council is offering a range of fantastic apprenticeship opportunities, providing an excellent pathway for those looking to kick-start their careers and develop valuable skills in various trades.** Benefits of Being a Trades Apprentice with Gateshead Council: 1. Hands-On Learning: Our apprenticeships offer...
-
Trade Support Apprentice
2 weeks ago
Gateshead, United Kingdom KERRIDGE COMMERCIAL SYSTEMS CORP Full timeKerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell...
-
Highways Apprentice
2 months ago
Gateshead, United Kingdom Gateshead Council Full time**Job vacancy - Highways Apprentice** **Property and Asset - REF: P011856** - **Job title**: Apprentice Highways Operative - 3 Vacancies - **Service area**: Highways - **Job ref**: P011856 - **Salary**:from £11,446 (37 hours per week). - **Applicable to**: External vacancy - **Closing date**: Midnight Monday 1st May 2023 - **Training Provider**:...
-
Trade Supplier Apprentice
4 weeks ago
Gateshead, United Kingdom Realise Full timeAt Yesss we endeavour to maintain an open, friendly, courteous, and humble culture and these core values will reflect on our constant effort for improved customer satisfaction. Employee benefits include a starting salary of £10, per year, 20 days holiday per year plus Bank Holidays, Monday-Friday working hours, Initial training and on-going development, and...
-
Trade Supplier Apprentice
4 weeks ago
Gateshead, United Kingdom Realise Full timeAt Yesss we endeavour to maintain an open, friendly, courteous, and humble culture and these core values will reflect on our constant effort for improved customer satisfaction. Employee benefits include a starting salary of £10, per year, 20 days holiday per year plus Bank Holidays, Monday-Friday working hours, Initial training and on-going development, and...
-
Trade Supplier Apprentice
4 weeks ago
Gateshead, United Kingdom Realise Full timeAt Yesss we endeavour to maintain an open, friendly, courteous, and humble culture and these core values will reflect on our constant effort for improved customer satisfaction. Employee benefits include a starting salary of £10, per year, 20 days holiday per year plus Bank Holidays, Monday-Friday working hours, Initial training and on-going development, and...
-
Apprentice Arborist
2 months ago
Gateshead, United Kingdom Gateshead Council Full time**Job vacancy - Apprentice Arborist** **Property and Asset - REF: P038250** - **Job title**: Apprentice Arborist - **Service area**: Environment and Fleet Management - **Job ref**: P038250 - **Salary**:from £11,446 (37 hours per week). - **Applicable to**: External vacancy - **Closing date**: Midnight Monday 1st May 2023 - **Training Provider**: East...
-
Apprentice Electrician
2 months ago
Gateshead, United Kingdom Portakabin Full time**About the opportunity** We have an exciting opportunity for you to join our team in our Newcastle Hire and Service Centre as an Electrical Apprentice. You will become a key part of the team from day one, learning the vital skills of how to install, maintain, and repair electrical systems. During the 48 month programme you will gain valuable experience,...
-
Business Administrator Apprentice
2 months ago
Gateshead, United Kingdom My Learning Skills Full time**Business Administrator Apprentice**: **Overview**: An exciting opportunity to grow and progress at Gateshead Council within the Housing Compliance and Traded services. **Gateshead Council - Housing Compliance and Traded Services**: Gateshead, NE81HH **£199.80** ****Per Week **37.00 Hours** Per Week **Role and Responsibilities**: **Job Title:...
-
Administration Support Apprentice
2 months ago
Gateshead, United Kingdom Gleeson Homes Full timeJob Introduction A vacancy has arisen for a **Build Administrator Apprentice** to join our highly skilled and professional team. The role of Build Administrator Apprentice is to assist the Build Administrator in providing effective administrative support to the Head of Construction and wider Construction and site-based team, to contribute to enabling them...
-
Apprentice Bricklayer
2 months ago
Gateshead, United Kingdom Optimum Skills Full timeOptimum Skills are proud to be working closely with multiple companies who are looking to recruit Apprentice Bricklayers. Joining a company that provides building services you will be learning all of the required skills to become a bricklayer. You will also be learning other related useful skills to help you become successful in this trade Duties will...
-
Apprentice Bricklayer
2 weeks ago
Gateshead, United Kingdom Optimum Skills Full timeOptimum Skills are proud to be working closely with multiple companies who are looking to recruit Apprentice Bricklayers. Joining a company that provides building services you will be learning all of the required skills to become a bricklayer. You will also be learning other related useful skills to help you become successful in this trade Duties will...
-
Apprentice Bricklayer
2 weeks ago
Gateshead, United Kingdom Bellway Full timeAt Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. We are positive about making adjustments and provide flexible working options and we would be happy to talk about how...
-
Apprentice Joiner
2 weeks ago
Gateshead, United Kingdom Bellway Full timeAt Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. We are positive about making adjustments and provide flexible working options and we would be happy to talk about how...
-
Apprentice Bricklayer
2 months ago
Gateshead, United Kingdom Optimum Skills Full timeOptimum Skills are proud to be working closely with a multitude of Bricklayers, who are looking to recruit reliable Apprentice Bricklayers from the Newcastle and Gateshead Areas. Joining a company that provides building services you will be learning all of the required skills to become a bricklayer. You will also be learning other related useful skills to...
-
Apprentice Bricklayer
2 months ago
Gateshead, United Kingdom Optimum Skills Full timeOptimum Skills are proud to be working closely with a multitude of Bricklayers, who are looking to recruit reliable Apprentice Bricklayers from the Newcastle and Gateshead Areas. Joining a company that provides building services you will be learning all of the required skills to become a bricklayer. You will also be learning other related useful skills to...