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Booking Co-ordinator

3 months ago

Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for a part time over 5 days, fixed term vacancy as a Booking Co-ordinator working in the busy central booking team.

The post holder will be required to provide excellent customer service to all service users ensuring that they are polite and courteous at all times.

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated new and follow up clinics.

The post holders will be given full training to enable them to work in the booking team.

Start times flexible and will be confirmed at interview.

Main duties of the job

An exciting opportunity has arisen for a Booking Co-ordinator to cover services as part of the new partial booking system.

The Booking Co-ordinator will be responsible for providing a comprehensive, efficient and effective appointment booking service in order to meet the Trust's patient waiting times, liaising closely with and responding to queries relating to appointments and activity from all stakeholders, providing support both internal and external to the Trust.

The successful candidate must be customer care focused, with exceptional communication and interpersonal skills when dealing with patients both face to face and over the telephone. As the role is within a busy booking team an ability to work under pressure is vital.

Previous applicants need not apply.

About us

Supporting our vision and values

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; andchallenging inappropriate behaviours outside of our values? AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achievingmeasurable improvements in people's health and wellbeing? RESPECT - Valuing and appreciating everyone - listening, learning and acting on their experiences, being open andhonest; and recognising that working with others brings benefits? ENCOURAGEMENT- Opportunities for all - supporting education and development, he

Job description

Job responsibilities

Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

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Person Specification

Qualifications and Training

Essential

5 GCSE passes including English at C or above or relevant administrative qualifications Competent user of MS Word, Excel, Access. ECDL/ qualification Possess a recognised typing qualification RSA II RSA III or equivalent or equivalent experience

Experience

Essential

Excellent communication and organisational skills with attention to detail Previous administrative experience and experience of working with the general public Demonstrates a positive attitude for good customer service Experience of working with a wide range of professionals.

Desirable

Previous NHS experience

Skills and Knowledge

Essential

A proven ability in proactively solving complex problems Ability to suggest and implement new procedures In depth knowledge of the 18 week RTT pathway and NHS Targets Excellent written and communication skills Ability to cope under pressure, prioritising workloads and meet deadlines following tasks through to completion Good concentration skills with attention to detail

Desirable

Proven staff management and supervisory skills

Personal Attributes

Essential

Ability to use own initiative and prioritise workload with a methodical approach to work with excellent timekeeping Able to communicate effectively with all levels of staff including senior managers, consultants, junior medical staff, nurses, etc Ability to work as a member of a team.

Demonstrates Trust Values

Essential

Excellence, Accountability, Compassion, Teamwork and Integrity - Together we care