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Band 7 Team Leader – Integrated Access Partnership

3 months ago

Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full time

Job summary

Please see our additional info sheets for full details of the aim of this role and of our service

The Integrated Access Partnership (IAP) is an innovative service that provides urgent and emergency mental health care. We operate across 999, 111 and urgent community services to offer urgent and emergency, integrated physical and mental health support 24/7.

The IAP is seeking a dedicated and experienced Team Leader to join our award-winning mental health crisis service. This full-time role is crucial in providing day-to-day operational management, support, and leadership for our multidisciplinary team.

This new role has been created to enhance our management structure and provide dedicated, on-shift support to our frontline staff. As Team Leader, you will be the go-to person for immediate managerial guidance, focusing entirely on day-to-day operations and staff wellbeing. Unlike other management roles, you will not be involved in regular meetings or long-term projects, allowing you to maintain constant availability for our team during your shift. Your presence on the floor, rotating across our service model, will ensure that staff always have access to managerial support when they need it most. This role is key to bridging the gap between our strategic management and frontline operations, directly contributing to both staff satisfaction and the quality of care we provide to our service users.

For more information about the IAP, please visit our website:

Main duties of the job

The IAP Team Leader will work closely with the mental health clinical coordinator and existing team managers.

As the IAP Team Leader, your role would include:

Provide visible and accessible managerial support to the team Manage daily staffing, including coordinating shift changes and skill mix planning Conduct return to work meetings and well-being check-ins Handle managerial escalations and same-day complaints Assist with supervisions, appraisals, and staff development Ensure staff well-being through breaks, debriefs, and incident support Coordinate attendance at key clinical meetings Oversee administrative tasks related to staffing and operations

This role is crucial in maintaining our high standards of care while ensuring our team members feel supported and valued in their challenging and vital work. The ideal candidate will have a background in mental health, strong leadership skills, and the ability to thrive in a fast-paced, dynamic environment.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

If you are considering relocating to the region we can offer up to £8,000 relocation expenses (subject to terms and conditions). Living in the South West gives you access to vibrant cities, beautiful countryside and great beaches. We have some great schools and it is a lovely place to raise a family.

Job description

Job responsibilities

Key aspects and responsibilities of the role include:

1. Operational Management:

- Oversee daily staffing and roster management for current and upcoming shifts.

- Ensure appropriate skill mix across shifts.

- Manage same-day operational challenges and roster changes.

- Coordinate staff movement between bases as needed.

- Handle managerial escalations from team members.

- Attend multiparter bed management meetings.

- Implement and monitor compliance with Trust and Local Authority policies.

- Support the management of health and social care budgets within agreed policies.

- Oversee roster inbox.

- Cover Clinical Coordinator breaks when necessary.

- Provide day-to-day visibility and availability for the team.

2. Staff Support and Development:

- Conduct timely return to work meetings and well-being check-ins.

- Provide hot debriefs and incident support.

- Assist with supervisions and appraisals.

- Process occupational health referrals as needed.

- Support student placements.

- Support with new staff inductions.

- Facilitate ongoing training and development opportunities.

- Conduct engagement meetings.

- Ensure staff well-being, including managing breaks and providing welfare support.

3. Quality Assurance and Governance:

- Monitor service delivery and adherence to policies.

- Handle same-day complaints and feedback.

- Ensure compliance with clinical and operational standards.

- Assist in investigations into complaints, untoward incidents, and staffing matters.

- Contribute to maintaining up-to-date evidence of quality and safety outcomes.

- Assist in ensuring compliance with defined quality standards (CQC etc.).

- Participate in integrated governance activities at the team level.

4. Administrative and Data Management:

- Manage roster and clinical inboxes.

- Complete and process necessary documentation and staff side processes.

- Support accurate recording of clinical and performance data on relevant systems.

- Coordinate attendance at key clinical meetings (, MARAC, MINT Case reviews).

- Oversee/manage clinical inbox alongside Clinical Coordinator.

- Sign off expenses.

5. Interdepartmental Collaboration:

- Help ensure close working relationships with other internal and external services.

- Coordinate visits and walk-arounds for guests.

- Support effective liaison between multiagency operational stakeholders.

6. Health, Safety, and Facilities Management:

- Help ensure health and safety and relevant risk assessments are undertaken.

- Support infection control measures.

- Contribute to the effective management of Trust estate and facilities.

7. Service User and Carer Engagement:

- Assist in ensuring appropriate systems are in place for engaging with service users and carers.

- Support the implementation of person-centred care approaches.

8. Continuous Improvement:

- Provide daily updates to relevant stakeholders.

- Contribute to service development initiatives as needed.

This role is crucial in maintaining our high standards of care while ensuring our team members feel supported and valued in their challenging and vital work. The ideal candidate will have a background in mental health, strong leadership skills, and the ability to thrive in a fast-paced, dynamic environment.

Person Specification

Eduation and Qualification

Essential

Relevant UK professional registration with the NMC or HCPC regulatory bodies Formal post-graduate diploma level qualification in a relevant field eg THORN, Non-Medical Prescribing, Clinical Leadership, AMHP, CBT, Brief Therapy or can demonstrate an equivalent level of knowledge and expertise gained in practice, alongside a willingness and relevant competence to apply for and complete.

Desirable

Formal management/leadership qualification

Skills and Abilities

Essential

Excellent communication skills including presenting, influencing, negotiation and emotional intelligence. Able to deal effectively with multiple deadlines and competing priorities Mobile with the facility to move quickly across a geographically dispersed area with limited access to public transport. Able to demonstrate personal resilience in the face of change Demonstrates the ability to work constructively with people across the organisation and with relevant external partners, engendering confidence in others

Desirable

Familiarity with AWP and/or South Western Ambulance Service and/or BrisDoc systems, policies and processes

Experience and Knowledge

Essential

Experience in Leadership and/or Management of Health and Social Care Teams Significant post-qualifying mental health clinical experience obtained in a variety of settings, at band 6 or equivalent Experience in prioritising and managing the work of a team or others Able to articulate an advanced and detailed understanding of the relevant legal frameworks/legislation including CPA process, Mental Health Act , Mental Capacity Act, and safeguarding, in order to lead and manage others Significant supervisory experience with clear evidence of effective people management skills including clinical supervision, sickness management, performance, conduct issues

Desirable

Previous experience gained in a team management role Experience of managing teams through periods of change Experience of developing new ways of working and new working practices