Apprentice Support Secretary

1 month ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

Apprenticeship for Business & Administration Level 3

To provide administration support to the Heart Services admin team (consultant and nurse specialist PAs). Please see attached job description.

Main duties of the job

To support the administration team (specialty PA) with audio typing and transcription of clinical correspondence within specified timescales. Training will involve working alongside and under supervision of the other administration staff. Post holder will undertake an apprenticeship in Business and Administration level 3. The post holder will be working towards competence in accurate audiotyping skills and a sound knowledge of medical terminology. In undertaking this role, the employee will be expected to behave at all times that are consistent with and actively supports the Trust values which are detailed below.

About us

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

Accurately transcribing from Winscribe digital dictation and Winscribe Speech Recognition digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard with specified timescales. Under supervision reduce and cancel clinics, add patients to the partial booking waiting list. Under supervision deal appropriately with enquiries from staff and the general public seeking advice or referring elsewhere if necessary. Keep personally updated and be able to advise patients in relation to services available, for example transport, interpreting services etc. Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times. Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team. Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department. Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately. Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty. Ensure RTT patient data quality is accurate at all times Liaising with outpatient administrator re. Appointments and necessary important clinical information to ensure patients are seen on their pathway without delay. Undertake any other duties which may reasonably be required. The post holder will be required to undertake mandatory training as and when required

Person Specification

Training & Qualifications

Essential

Functional skills level 1 in English, Maths and ICT

Desirable

English and Maths GCSE Level C or above

Communication & relationship skills

Essential

Uses correct grammar and spelling

Training & Qualifications

Essential

Familiar with using Microsoft packages ie Word, Excel, Outlook

Desirable

QCF in Business Administration level 1 or Customer Service or equivalent

Communication & relationship skills

Essential

Good communication skills Able to provide and receive routine information orally, to inform colleagues and customers Develop and maintain constructive working relationships Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/customers Able to communicate and put forward ideas in team meetings and one to ones

Analytical and Judgement skills

Essential

Ability to work in a non-discriminatory manner to ensure equal opportunities and the capability to work sensitively with a diverse group of people

Planning and organisation skills

Essential

Good organisational skills Able to organise own day to day work tasks or activities when workload allocated

quirements specific to the role ( be able to work shifts/on call)

Essential

You will have a genuine interest in a career in working in services for people Able to work across all NUH campuses travelling via the Medilink Flexible approach to work

Communication & relationship skills

Essential

Able to communicate effectively with colleagues and customers both face to face and in writing Able to take telephone calls in a professional manner and following up actions as set out in own role Demonstrates an understanding of patient/client confidentiality Must be understanding and helpful

Analytical and Judgement skills

Essential

Able to make judgments involving straightforward facts or situations Able to make judgments concerning own work

Planning and organisation skills

Essential

Good attendance/time keeping

Physical skills

Essential

General use of VDU equipment Frequent concentration required for data inputting

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