Technical Support Apprentice

3 weeks ago


Nottingham, United Kingdom Althaus Digital Full time

**Role**:TechnicalSupport Apprentice
**Location**:Nottingham
**Wage**:£16,000 per year _PLUS 10% BONUS_
**Hours**: 37.5 hours, Monday to Friday - 9am - 5pm

**Brief description of the role**

Are you looking to take your first step into IT and have an ambition to develop a career within the sector? The position requires somebody who is friendly, energetic, a good team player and most importantly, focused on career progression and personal development. We believe strongly in developing all members of the team and throughout your apprenticeship journey, you will have the full support of the team. We’re a really friendly team and we’re looking forward to supporting the next IT apprentice, could this be you?

**Key responsibilities**

As a Technical support Apprentice, you will help onboard new customers to the platform and support existing customers with day to day technical queries and system configuration issues. Should you be unable to support customers, you will refer to 2nd line technical developers who will support you in resolving these issues, but importantly it will be you who resolves these issues and liaises back to the customer.

To undertake this role, you need to be responsive to customer enquiries and work as part of a small team of other support professionals as well as technical account managers.

Assisting customers is usually carried out via telephone or web ex conference, however there may be occasions when you are asked to go onsite (to customer offices) with Directors and technical account managers to support development activity.

Duties and Responsibilities:

- To deal with day to day support and technical queries from customers
- To manage systematically elements of the system to ensure that it is functioning correctly and as expected by the customer
- To configure the system for new customers to enable them to get started with the platform
- To manage and support system integrations and trouble shoot integration failures to ensure that optimum performance is maintained
- To support the testing of new releases and new products to ensure that they work efficiently and correctly
- To review the stable of products during everyday work and offer suggestions for improvements and enhancements
- Respond to enhancement opportunities with customers that are chargeable
- To support in other areas of the business when called upon
- Ability to work remotely if necessary and with mínimal supervision

**Knowledge skills and behaviours developed in the role**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Creative

**What opportunities exist for the Apprentice after their complete their Apprenticeship**

We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success.

**Next Steps**

When you apply, a member of the talent team will be in touch to discuss the opportunity with you further.

**Job Types**: Full-time, Apprenticeship

Pay: From £16,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 07/06/2024
Reference ID: Jola
Expected start date: 10/06/2024



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