Senior Administrator

4 weeks ago

Bristol, United Kingdom Sirona care & health CIC Full time

Job summary

Would you like to be a part of a friendly, dedicated administration team? The Bristol MSK /POD service is a service for patients with musculoskeletal conditions. We are looking for a Senior Administrator to join our team

Main duties of the job

You will be a senior member of the Sirona MSK admin team and will be responsible for overseeing the day-to-day work of other members of the administrative team in the defined localities. This will include ensuring optimisation of administrative processes, including appointment booking, workforce allocation, caseload management, patient communication, and post-clinic actions. You will be required to support diary, template and document builds within our electronic notes system (EMIS) and will be responsible for monitoring and supporting data quality, audits, and performance reports.

You will also be required to deal with concerns, complaints, and adverse events, escalating to your line manager as appropriate. As a senior member of the administrative team, you will hold line management duties and be responsible for training and mentoring new staff and existing colleagues. You will have negotiation skills to engage others to achieve results. You will also assist the Band 5 admin lead(s) in planning and maintaining adequate staffing levels, including recruitment. There may be a requirement to deputise for a Band 5 admin lead in periods of absence.

Duties described are not exhaustive and may be varied from time to time. The Sirona values are integral to the way you are expected to perform.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find as an attachment on this vacancy.

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Person Specification

Qualifications

Essential

Significant practical experience in a wide range of relevant administrative procedures, preferably supported by an NVQ 3 in administration or equivalent training/demonstrable experience. Numeracy and Literacy level 2 qualification or equivalent demonstrable experience.

Knowledge, Skills & Experience

Essential

Knowledge of how to train/mentor others and, where relevant to the role, how to line manage others Experience of Administration work relevant to the position applied for. Knowledge of Diary management and organising meetings/clinics/event Range of IT skills including electronic communication, text processing, spread sheets and data bases

Desirable

Experience of working in a healthcare organisation

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