Services - Team Leader DC Services - 003
1 month ago
ONNEC builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
We have the opporptunity for a Data Centre Team Leader to join us, this is a key position in managing and providing support for our Client’s Data Centre cabling infrastructure, its server and network hardware environment and physical security controls. Reporting to the Local Data Centre Manager, the Data Centre Team Leader will be site based and be responsible for the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre (In certain circumstance this may be multiple Data Centres and/or may include some Campus locations). The role is focused on the coordination and management of a team of 4+ local DC operations engineers working on rotated 24/7 shifts, as well as assisting in remote management for the wider DC Ops staff in conjunction with the peer team lead.
Shift Pattern / Working Hours.
The Data Centre Team Leader is expected to support the 24/7 operations and as such will be requested to work at any time during this period on special projects and BAU activities. To ensure shift engineers have support and assistance, the team leaders (2) work a split rotated shift of 06:00 to 15:00 and 14:00 to 23:00 , Monday to Friday inclusive.
What you will be doing as our Team Leader - Data Centre Services:
What we are looking for in our Team Leader - DC Services:
Essential
Experience working in banking IT environment. Experience in a Data Centre Moves Adds and Changes environment (IT Hardware deployment). Experience in structured cabling installation, fault finding and testing with fluke test equipment. Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre) Excellent MS Office Suite experience (Outlook, Excel, Word etc) Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team. Prioritization skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes, and procedures. Ability to approve / sign off training modules. Ability to lead / supervise shift activities. Ability to lead / supervise special projects from design through to handover. Experienced Service Delivery professional. Support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines. Supervisory of people and management skills. Experience of managing 3rd parties and 3rd party delivered services Satisfactory Skills Matrix score Be an ambassador for Onnec Group Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments. COMPTIA Server+ COMPTIA Network+Preferred but not Essential
Previous training / qualifications within Information Technology field. BICSI Technician Training Certified Data Centre Technician Professional (CDCTP®)To be considered for this role click apply now
Supporting Documents
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