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Product Manager

3 months ago

London, United Kingdom END Full time

Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you.

PRODUCT MANAGER - FULL TIME, LONDON

Over the last 19 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.

At END. we are rethinking retail, and we are looking for a proactive product manager who understands the space to join our team. 2024 is an exciting year for END. and there are several exciting projects in the pipeline, as we deliver these capabilities, we want our product team to work to maximise opportunities, connect with customers and elevate shopping experience, keeping it omnichannel.  

What you'll be doing:

Key responsibilities

  • Work with Head of Product and Product team to build and deliver the roadmap.
  • Product Discovery - Web & Mobile Apps.
  • Understand  and communicate business objectives and customer needs.
  • Identify product gaps and generate product ideas.
  • Lead the ideation, development and launch of new features and improvements.
  • Lead cross-functional teams, proactively removing obstacles and improving processes.
  • Translate product strategy into agile requirements.
  • Maintain quality of all releases.
  • Hold tech partners to defined acceptance criteria.
  • Define and analyse metrics that inform product success and health.
  • Understand and be able to execute an experimentation programme.

What you'll be able to demonstrate:

Skills and experience

  • Solid understanding of E-Commerce and has a background in this area, not fully accountable but should have a focus on trade maximising company KPI's.
  • Track record or working on and delivering projects and and product enhancements that have had a direct impact to either business or the customer.
  • Strong understanding of product-building areas including engineering, data/analytics and design.
  • Customer centricity – Understand ENDs customers, their problem points and work with the business to make sure these are a priority.
  • Work closely and directly in teams with software engineers. QA and delivery team.
  • Understand and be able to communicate using technical terms to improve collaboration with teams.  
  • Understand and have experience working within agile frameworks, be comfortable with the processes and always strive to inspect, adapt and improve.
  • Have knowledge of omnichannel and be keen to learn how to improve these areas. At END we have ambitions to continue to grow online and offline.
  • Experience in experimentation and solid understanding of A/B testing processes and frameworks 
  • Be able to work across the business with stakeholders, understand their needs and communicate this into tech teams as requirements and scope .

What we can offer you

  • 33 days holiday (including bank holidays and birthday day off)
  • Company pension scheme
  • Generous staff discount
  • Opportunities for professional development and career progression
  • Access to Employee Assistance Programme
  • Registered access to Healthcare Benefits provider
  • Cycle-to-work scheme

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Type of employment: Permanent, full-time