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Service Manager
4 months ago
Job summary
We are looking for an experienced, enthusiastic, motivated and confident Service Manager for a medium secure unit based at the Trevor Gibbens Unit at Maidstone. The Service Manager will be responsible for the overall management of the wards and the Forensic Outreach Liaison Service (FOLS). Working closely with colleagues in all other relevant teams, they will ensure excellent clinical, operational and financial outcomes. They work collaboratively with other providers enabling seamless patient pathways and service user engagement.
The Service Manager will use data and analysis to support better outcomes for patients and will actively coordinate initiatives to ensure improvement plans are developed and implemented in the medium secure unit. They will actively pursue the best outcomes for patients and carers and are knowledgeable about how other Trust services contribute to the success of the organisation.
They will identify opportunities for service improvement and growth seeking support from the General Manager to maximise these. They will also deputise for the general managers in all aspects of the service as required.
Main duties of the job
Working closely with the professional heads and the General Manager to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction, and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff, and compliance with mandatory reporting.
Service Managers work closely with the Team Managers (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered.
About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Job description
Job responsibilities
Please refer to the attached job description for full details and main responsibilities of the role.
Person Specification
Education / Qualifications
Essential
Recognised Professional Qualification Mental Health Nursing (RMN), or any allied health profession. First Degree Evidence of continuing professional development to Master's level or equivalent.
Desirable
MSc. Management course
Experience
Essential
Senior Management Experience in running large multidisciplinary teams Experience of managing budgets and resources effectively Experience of leading and managing change to deliver organisational goals Experience of individual and team Performance Management and Appraisals Experience of leading business planning processes and delivering targets within an agreed budget Experience of involving service users and carers in the development of services. Experience of working within a multidisciplinary team.
Desirable
Project Management Qualification
Knowledge and Skills
Essential
Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels. Knowledge of public sector management and NHS Mental Health services and Social Care Leadership skills especially the ability to lead and manage change through influence without direct management Able to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions Able to monitor and evaluate standards for quality within the service Able to work with minimum supervision and ability to set priorities in line with local and national priorities