Security Operations Manager

2 months ago

Edinburgh, United Kingdom Securitas Security Services Full time
About the Role

Securitas is on the lookout for a Security Operations Manager who will ensure seamless daily operations of our security contract, delivering top-notch service that meets both client and Deputy branch manager standards. Utilising the Securitas QMS process, measuring and reporting performance at monthly KPI meetings, demonstrating our commitment to excellence.

Guided by the Securitas values of Integrity, Vigilance, and Helpfulness, you will drive continuous development and superior service delivery.

Working Monday to Friday (50 hours per week)


Job Opportunity

Your responsibilities will include:

  • Responsible for the daily running of the contract, by undertaking timely recruitment and training for staff to meet contract requirements and undertaking any performance management or disciplinary action in accordance with the Employee Handbook and the Branch Manager.
  • Accountable for liaising with the Support Team to gain accurate advice and acting within current legislation and best practice in all aspects of employee relations. Accountable for undertaking regular staff appraisal and providing coaching and counselling where necessary to all staff.
  • Accountable for ensuring cover for all cover requirements both core and adhoc along with holidays and unplanned absences in line with contractual agreements and escalating any deficiencies immediately.
  • Responsible for monitoring overtime, sickness and holiday accrual, WTD and rest periods along with, providing reports, and statistics where required.
  • First point of contact for all pay and benefit problems for staff based within the contract, and responsible for ensuring the swift resolution to any queries where necessary, in conjunction with the DBM.
  • Responsible for monitoring all contract expenditure in conjunction with the DBM, including costs associated with service, uniform, training, etc to ensure alignment with budget. Also responsible for assisting with the preparation, presentation and negotiation of materials for contract and budget renewal as required.
  • Accountable for the supervision of the 24-hour manned guarding services and foot patrols with a high level of efficiency. Carrying out random checks of the performance of all staff, in accordance with the assignment instructions and emergency procedures, including those on night or weekend shifts.
  • Accountable for maintaining and enforcing physical security procedures and policies in accordance with Assignment Instructions for the sites, including the supervision of alarms, CCTV, access control and other protective systems.
  • Responsible for co-ordinating responses to emergencies/out of hours issues as part of an account-based Duty Manager system
  • Accountable for fostering and maintaining positive and professional partnership with the client and clients tenants including attending regular Customer Liaison meetings with the BM / DBM.
  • Responsible for supervising and co-ordinating special events and routine assignments.

Essential Skills

Essential Criteria:

  • Right to Work in the UK with a 5-yar checkable history
  • Current, valid SIA licence
  • 5 years experience in a supervisory or management position 
  • Strong communicator with excellent written and spoken English
  • Well-developed interpersonal and influencing skills. Able to negotiate and deal with sensitive and confidential matters using tact and discretion
  • Competent in MS Word, Excel and E-Mail (Outlook)
  • Adaptable and responsive in the face of changes in priorities, plans and schedules
  • Live within a reasonable commute - you must be able to travel to the centre of Edinburgh for a 7am start, including on Public Holidays


Desirable:

  • Health and Safety at Work
  • Customer Service Training
  • First Aid at Work

DE&I

Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,

  • how you join us and develop your career,
  • the way we lead our teams
  • fair pay and benefits.


To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.


If you want to learn more visit our website.

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