Account Manager Client Services

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom Influencer Full time

Who arewe

We are the originators ofinfluencer marketing.

Influencer is an agencybuilt at the intersection of creativity data and technology with aunique people power & platform powerapproach.

From big brand launches to shiftingperceptions and from riding fast trends to driving footfallInfluencer builds ideas with impact to deliver outcomes that driveyour business forward via an unmatched clientexperience.

Campaigns are underpinned byInfluencers gamechanging proprietary technologies which aresupercharged by official partnerships and data integrations withthe worlds leading social platforms for realtime and accuratereporting. Influencer is an Official Global Marketing Partner ofboth TikTok and Meta.

We believe the moretangible scaled outcomes that creators produce drive impact beyondjust likes and impressions. Influencer is championing the TrueHuman Influence movement; on a mission for creator campaigns to bejudged in the same way as other media activations underpinned bymeasurement partners such as ThisThat Neilsen and RelativeInsight.

Founded by OG YouTube creator Caspar Lee& entrepreneur Ben Jeffries Influencer has been helpingbrands navigate the everevolving influencer marketing landscapesince 2015. In that time they have developed valuable knowledgeexperience and technology that have enabled them to deliverthousands of campaigns for hundreds of brands in markets across theworld. Today Influencer has a team of 120 of the best talent in theindustry working across Europe North America and the Middle East.From Google to CocaCola from Amazon to Microsoft and from TikTok toMeta they work with companies brands and agencies across everyvertical building meaningful relationships between brands creatorsand theiraudiences.

Description

Weare hiring for an Account Manager to join our UK Client Servicesteam. This role is tasked with delivering best in class clientservice; executing end to end influencer marketing campaigns acrossa variety of brands and media agencies with a specific focus on anew seven figure client You will report directly to an AccountDirector assisting client growth and retention under the Directorof Client Services.

KeyResponsibilities:

  • Leaddaytoday campaign tasks at a creator level including but notlimited to: Creator sourcing negotiation and contracting briefingcontent vetting golive andreporting

  • Support AccountDirector in client level communications helping to build and fosterstrong client relationships manage expectations and share updatesand actions

  • Be the drivingforce on campaign timings creating timelines and ensuring that theclient creators and wider team are aware of key milestones anddelivery dates

  • Oversee andmanage your respective campaigns via our platform Waves ensuringthe wider team have accurately uploaded content and organisedcreator payments.

  • Expertknowledge of the creator community: responsible for building andnurturing relationships with creators and managing comms withcreators and talent managementagencies.

  • Help to overseecampaign execution at a client level with support from the AccountDirector

  • Assist the AccountDirector on thought provoking creative strategy and campaignexecution tactics

  • Lead oncreating Post Campaign Analysis reports demonstrating an ability toconvert data and campaign insights into key learnings &able to confidently present toclients

  • An exceptionalperformer and highly organised & effective leader focusedon continuously improving client service and delivery for highimpactresults

Requirements:

  • 3years working in an agency or brand within client servicesinfluencer marketing advertising social media and/or creative

  • Experience in accountmanagement and creatormanagement

  • Experience indelivering postcampaignanalysis

  • Experience inreviewing legal agreements with creators and brands with anunderstanding of usage and payment terms

  • High energy and ability tomultitask with a real ability to quickly prioritise across severalprojects

  • A proven teamplayer with a proactive and positive approach to achieving goalsand supporting the work ofothers

  • Able to build strongrapport and relationships both internally and externally

(Some of our) Benefits& Perks:

  • CareerFramework approach to levelling ensuring our compensation andprogression iscompetitive

  • 25 days ofAnnual Leave ( Bank Holidays which can be flexed to yourneeds)

  • Office first hybridapproach with 3 days in our LondonHQ

  • Standard working hoursare 9am 5pm (Flexibility outside of core hours of 10am 4pm)& 4pm finishes on aFriday

  • Private Healthcarethrough Vitality

  • Wellbeingsupport through Vitality including EAP & Mental Healthcover

  • Yearly tenurecelebrations

  • Cycle to workscheme

  • Company wide offsitesseasonal celebrations andevents

  • In office snacks& monthlylunches

At Influencer werecommitted to cultivating an environment that promotes diversityequity and inclusion. We promote DEI in our workplace and are aglobal community who believe our unique qualities should becelebrated. We want everyone at Influencer to bring their authenticselves to work everyday irrespective of age disability (includinghidden disabilities) gender gender identity or gender reassignmentmarriage and civil partnership pregnancy and maternity racereligion or belief or sexual orientation. Diversity Equity& Inclusion is embedded into everything we do at Influencerand is a part of our culture. All we ask is that you have a passionfor Influencer Marketing and a desire to be a part of one of thefastest growing companies within this exciting industry.

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