Service Manager
6 months ago
Why work with CLAAS:
Since 1975, we've been a family-owned supplier and distributer of the best combines, foragers, and hay equipment As a proud representative of global agricultural leaders like CLAAS, GRIMME, AMAZONE, Väderstad and JCB, our network spans 33 dealers across New Zealand and Australia Our well-equipped facilities are strategically situated in the heart of New Zealand’s busiest agricultural hubs We provide our team with access to valuable international knowledge, resources, career pathways, and a genuine commitment to their development We’re stable, we’re organised, and we’re focussed on the safety and wellbeing of our team membersAbout this exciting role:
We're in search of a dynamic Service Manager who has excellent leadership and management skills to drive productivity, quality, and cost efficiency in our dynamic service department through strategic ideas.
Reporting to the Operations Manager, you will have the ability to work within a team to set clear goals while you mentor and drive individual growth to boost team efficiency.
To lead and oversee the service team's daily operations for professional and timely work performance Provide both workshop and remote technical support to the service team as required Proactively be the first point of contact for customers, management, and your team, including after-hours support when needed Build connections and nurture your team by consistently offering leadership that inspires and motivates Create and execute customer service strategies, both internal and external, to elevate the overall customer experience Identify additional areas for improvement throughout the service department and implement appropriate action plans Work closely with department heads to ensure smooth coordination of customer service, encompassing new machinery assembly, pre-delivery checks, and the reconditioning of used machinery. Guarantees that the service team is recruited, onboarded, trained, motivated, managed, and exited in full compliance with company policy Consistently and actively promote, and always abides by the company Health and Safety policyAbout you:
You possess exceptional leadership and management skills and can demonstrate success in a similar role With your positive approach you can engage and collaborate with staff and management at all levels creating a positive team environment You’re a qualified mechanic or mechanically inclined – agricultural background beneficial You have a great ability to communicate with high level customer service skills You’re a great planner, well organised, structured, and outcomes-focused You have a valid driver’s licence Your computer skills are intermediate and you’re system savvy-
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